Experience

iTouchVision

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Program Manager

  • Oct 2018 - Present

  Ahmedabad, Australia, UK Analyzing and coordinating multiple projects and teams to achieve the organizational business goals of satisfaction, quality, and performance. Going through the business requirements and bridging the technology gap with B2B clients. Creating user guides and journals for the clients to facilitate understanding of the platform, integrations, and apps. Consistently adhering to the deadlines in terms of time and budget across all the phases of the projects. Working… Show more Analyzing and coordinating multiple projects and teams to achieve the organizational business goals of satisfaction, quality, and performance. Going through the business requirements and bridging the technology gap with B2B clients. Creating user guides and journals for the clients to facilitate understanding of the platform, integrations, and apps. Consistently adhering to the deadlines in terms of time and budget across all the phases of the projects. Working closely with the sales and marketing team to send out meaningful newsletters and communication about the latest developments to the existing clients and new prospects. Constantly looking and researching on the latest technology and tools to make process and platform better. Managing social media and communication. Handling WordPress website and design along with guest post collaborations. The role involves exceptional skills in business communication, team coordination, resource management, time management and creative thinking to manage and oversee multiple projects at a time with a wide range of client base acting as their transformation specialist.

• Operations Project Manager

  • Sep 2015 - Sep 2018

  Ahmedabad, Gujarat, India Managing project and release lifecycle. Working closely with development team across India as well as client support and delivery team across the UK to ensure timely project delivery. Planning the latest patches and upgrades for the platform and mobile apps. Handling customer communication right from requirement gathering to project closure. Gathering all the new requirements, enhancements and bridging the technical gap with B2B clients. Creating… Show more Managing project and release lifecycle. Working closely with development team across India as well as client support and delivery team across the UK to ensure timely project delivery. Planning the latest patches and upgrades for the platform and mobile apps. Handling customer communication right from requirement gathering to project closure. Gathering all the new requirements, enhancements and bridging the technical gap with B2B clients. Creating documentation, use-cases and training material for the project and releases. Competitor study and analysis for the betterment of product and service delivery.



Freelancer

• Software Development
• 1 - 100 Employee

• Digital Content Associate

  • Jan 2014 - Sep 2016

  Engaged with various top most brands across Facebook, Twitter, Instagram and Blogs for their Digital promotions.



Ahmedabad Institute Of Technology

• India
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Lecturer- Assistant Professor

  • Jul 2013 - Sep 2015

  Ahmedabad As part of my work duties at my previous place of work, I have provided direct academic support including academic coaching, academic skill development, strategy assistance, monitoring progress and performance and assistance with registration and orientation. However my work is not limited to this; also responsible for providing training to students for placement and events. This experience and others, that my resume will provide details of, have instilled in me the understanding of retaining… Show more As part of my work duties at my previous place of work, I have provided direct academic support including academic coaching, academic skill development, strategy assistance, monitoring progress and performance and assistance with registration and orientation. However my work is not limited to this; also responsible for providing training to students for placement and events. This experience and others, that my resume will provide details of, have instilled in me the understanding of retaining energy, good organizational skills and policies and procedures that need to be complied to in order to manage any operations. Show less



Amisys

• India
• E-Learning Providers

• Intern

  • Jul 2012 - May 2013

  Ahmedabad Project trainee on .NET platform.