Experience

Theosiz

• India
• Marketing Services
• 1 - 100 Employee

• WIP

  • Mar 2022 - Present

  On Building Mode. Cheers! On Building Mode. Cheers!



apna

• India
• Technology, Information and Internet
• 500 - 600 Employee

• • Aug 2021 - May 2022

  >Building SOP, KRA, BAU road map for the entire Enterprise Accounts Team.>Majorly responsible in training and getting new folks up to the speed in 1.5 weeks period from date of joining.>Ensured smooth exerting account handover post every training and providing continuous handholding process.>Engaging team with real time data of MAJ, WAJ, DAJ for a constant avg . 20-30% WoW growth.>Helped new Enterprise Team leadership to settle and monitored the transaction of Old & New Directors for a smooth team experience.>Preparing Training Module with core agendas and priorities of the role. Show less

• • May 2021 - May 2022

  >Founding member of the team to cater to the market of recruiters who are in between SMB and Key Account Orgs. Defining new process to analyses marketplace of MAU and MAJ and observe the behavior of job posting categories. Implementation of new process to bring in wide array of jobs from multiple categories to cater ever different kind of users on portal.>Understood customers' internal relationships, biases, and concerns and cultivated trusting partnerships with individual decision-makers and key influencer.>Established consultative relationships with clients and developed core understanding of unique business and industry needs.>Designed and delivered presentations for internal account teams, advertiser clients, and prospects that showcased opportunities within portfolio of customers.>Coordinated with sales and marketing teams on account plans and marketing strategies to drive incremental revenue gains. Show less

• • Mar 2021 - May 2021

  >Handling initial piece of monetization pilot project to test thee outcome. Driving deep into Candidate side marketplace to determine the candidate behavior, and understand recruiters expectations on the short-listed candidates. Acceleration of 0 to 1 approach during the pilot to enhance our Job Success rate on monetize scenarios.>Met customer demands by tracking market changes and adapting strategies to match.>Eliminated resource waste through effective monitoring and improved controls.>Managed daily workloads by organizing effective schedules and delegating tasks.>Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.>Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere. Show less

• • Sep 2020 - Mar 2021

  >Joined APNA APP as a Validation Specialist in the Under Review Team of Operations.Working as one of the Validation Specialist in the process of providing streamline and hassle-free job recruitment of Blue Collar and Grey Collar Candidates.>Working as a part of the Quality Control Team in APNA.>Leading the real-time SLA Team in Under Review Team.>Established clear standard operating procedures governing validation plans.>Maintained databases to track validation activities and test results with metabase & mixpanel.>Identified root causes of production problems through test data and criteria reviews.>Created master plans for job validation as well as process flow diagrams, test cases, and SOPs.>Validated processes and equipment based on outlined protocols and standards.>Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflow. Show less



Curefit - house of cult

• India
• Wellness and Fitness Services
• 700 & Above Employee

• • Sep 2019 - Mar 2020

  >Launched Kolkata CULT Center Operations since the launch of the new city. >Operating 3X Customers than Projected on Launch Week with limited team and creating 5.0 Customer NPS with impeccable Customer satisfaction.>Implemented tracking and reporting systems to leverage business intelligence data.>Determined operational strategies to bring procedures and personnel in line with company values.>Implemented quality control strategies to protect business assets and minimize waste.>Spearhead employee training programs and utilized conflict management techniques to optimize customer satisfaction and retention. Show less

• • Oct 2018 - Sep 2019

  >Worked under the Business Operations Unit in Cure.fit (CULT DOMAIN).>Was heading HSR Area Center Operation.>Heading CULT's New Project from the pilot to actual execution "CULT PULSE" , part of L&D Team for a bit while training fellow Managers for the said Project. *"CULT PULSE" - A device which monitor the heart rate, and show key body metrics while working in group session live on studio monitors. Also generating every session report to show results for every session.>Reduced operating cost by introducing responsibility accounting and streamlined procurement practices.>Implemented best-practices to mitigate potential liabilities.>Diagnosed complex problems and developed compelling, data-driven recommendations.>Analyzed actual results against expected performance and communicated areas for improvement. Show less



Calcutta University, Kolkata

• India
• Higher Education
• 200 - 300 Employee

• NSS Cadet

  • Apr 2015 - Apr 2016

  I enrolled for a volunteering project with NSS, Calcutta University. 1. Engaged in Multiple Social Causes 2. Was among the first team of Digital India for Kolkata Youth Group. 3. Awareness Campaigns And many more. I enrolled for a volunteering project with NSS, Calcutta University. 1. Engaged in Multiple Social Causes 2. Was among the first team of Digital India for Kolkata Youth Group. 3. Awareness Campaigns And many more.