Experience

Pace Power Systems Pvt Ltd

• India
• Telecommunications
• 400 - 500 Employee

• • Apr 2014 - Present

  • Ensuring delivery of quality product within schedule.• Responsible to Ensure Customer Satisfaction with Optimum Resource Utilization. • Product Management, Safety and Prevention planning and control. • Responsible in maintaining good working condition in plant and Operational Cost Control. • Working within the company’s SLA (Service Level Agreement), GRC (Governance, Risk Management and Compliance) policies. • Process Improvement

• • Jan 2013 - Mar 2014

  • Responsible for Management of OPEX (Operational Expenses) concerned to MSC, IBS & Cell Site Operations • Establish effective communication with CFM teams, project teams and other service providers for problem solving and getting the Expenses incurred at sites • Ensure 100% process compliance to facilitate achievement of targeted scores in audits (internal & external).• Periodic generation of monthly MIS report which display our competitiveness in our daily job by helping our organization grows better & better. Show less



Erstwhile Viom Networks

• India
• Telecommunications
• 500 - 600 Employee

• Sr.Executive Billing and Operations

  • May 2008 - Jan 2013

  Responsibilities: • Responsible for Management of OPEX (Operational Expenses) concerned to MSC, IBS & Cell Site Operations entire South region (KA, TN, ROTN & KL Circles). • Follow up with internal team including Cluster Field teams in getting the Expenses incurred at sites existing sharing & new rollout sites. (Apprx 3700 sites sharing & 150 sites new rollout per month). • Timely ensuring the Reconciliation of Expenses incurred at the Cell-sites and same is billed to all shared operators. • Develop / Increase our Efficiency by working closely with internal teams & help our OPEX Team achieve far to reach target in a relatively less timing & effort which makes our organization grow wealthier & prosper. • Guide Cluster field to learn & suggest new ideas, which improve productivity which helps us doing things the right way at Right time. • Maintaining Infrastructure Performance Reports activity concerned to South region. • Responsibilities & generate report which display our competitiveness in our daily job by helping our organization grow better & better. • Did special project on “Bill Collection and Payment delay” by which Opex cost reduced for which Performance Award was awarded. • Using most advanced applications SAP and SIMS for generation of Requests. Show less



M/s Bharti Airtel Limited

• Executive VAS Provisioning

  • Dec 2006 - May 2008

  Responsibilities: • Responsible for maintaining prepaid number Processing Roaming activities of Pre paid Customer (International Roaming, National Roaming) of entire Karnataka. • Follow up with GPRS team in getting the WAP, AIRTEL LIVE and MOBILE Office Activations. • Timely ensuring the generation of Queries through MS Access and MIS reports of Prepaid New Activations and Billing address change • Generating Queries through MS Access for Billing address change. • Closely monitoring the weekly Complaints comparison between current month & last month complaints. • Managing customer queries and disputes & monitor day to day activities to achieve the above responsibilities & generate report which display our competitiveness in our daily job by helping our organization grow better & better Show less



M/s Tata Tele services Ltd

• Executive Post Paid New activations & Data card Connections

  • May 2006 - Dec 2006

  Responsibilities: • Responsible for creating new Dial for Lease line, ILP, BRI, PRI, PAT Etc for Karnataka Circle. • Handling the Postpaid FWP number activation. • Follow up with Cluster field team in getting queries and disputes with respect to New activations. • Timely ensuring the reconciliation of activated Connections in Switch Vs Kenan Arbor (OM). 1. Arbor Disconnections Vs Switch Disconnections & Switch Disconnections Vs Arbor Disconnections for Cancellation Cases. 2. Arbor Disconnections Vs OSS Status & OSS Status Vs Arbor Disconnection for Cancellation Cases. This helps in Reducing Revenue leakage for the Organization. • Develop / Increase our Efficiency by Generating Queries through MS Access for weekly Complaints comparison between current month & last month complaints. • Guide Vendors to learn & suggest new ideas, which improve productivity which helps us doing things the right way at Right time. • Monitor day to day complaints to achieve the above responsibilities & generate report which display our competitiveness in our daily job by helping our organization grow better & better. • Managing the Entire Support to team for Post Paid activations rollouts related activities and tackling the queries and disputes with respect to New Activations. Show less