Senior Business Analyst

• Jun 2021 - Present

Senior Consultant at Infosys | Senior Business Analyst at Services Australia

• Nov 2019 - Jun 2021

Senior Quality Assurance Consultant

• Jul 2015 - Aug 2019

The projects involved Amdocs OSS product configuration, deployment and integration on complex Oracle based databases and data warehouse environments (Oracle 12c, 11g, 10g and 8) for top telecom service providers world wide. I have also designed complex ETL Strategies, configured and executed complex data migration scripts and Cramer API in version Cramer 6 and 8.0 and 8.2. • Work with Ciena PM, Development and test teams to successfully complete all BA/QA related activities multiple project streams at Telstra – EOTC2, EVO, SEP, TID, MoNTIS, UNTU to name a few. • Conduct AS-IS system study. • Conduct AS-IS process models. • Propose Target state process and data models. • Conduct workshops and capture detail requirements. • ETL and Data Migration • Write table creation scripts, integrity constraints and checks using scripts. • Write and interpret complex SQL scripts for developers and testers. • Coordinate and manage resources for release and provide outcomes. • Successfully perform Requirements Traceability to ensure all requirements are handled. • Create User Stories • Develop Testing Strategy. • Write test plans for user acceptance, functional and performance tests as required by projects. • Manage and Execute test cases based on priority, and advise on the impact of defects on the progression of testing • Identify, log, categorize and prioritize defects in Jira and advise potential risks to business • Monitor progress of testing and agreed test schedules and providing high level test status reports for project managers • Liaise with developers and other staff as appropriate to clarify requirements and to ensure initiatives are well designed and high quality. • Provide advice and guidance to internal clients and external vendors in relation to testing. • Oversee deployment runs and conduct sanity tests (PVT) at the end of each weekly deployment run • Work with automation test teams to develop regression suite, conduct test runs and produce reports Show less

PAC Advisor

• Jun 2014 - Jun 2015

The position is responsible for contributions to the Public Access Center (PAC) team as the first point of contact for consumer enquiries as well as ensuring an exceptional level of customer service to both internal and external customers of D&B. Duties: • Respond to consumer correspondence (primarily phone) in a professional manner: o Consumer report requests o General enquires regarding credit file o Assist consumers with understanding Check your credit website o Enquiries regarding applicable privacy legislation o On line default removal requests o Send correction notification emails to relevant Credit Providers to advise them when a default and/or enquiry have been removed during 90 days of the last credit check performed o ID verification's ( one day turnaround time) o Public Trustees ( 5 day turnaround time) o Update Register(30 day turnaround time) o Certus partners (30 day turnaround time) o Judgments removals (30 day turnaround time) • Delivery of requested consumer reports • Ensure all activities are within compliance of applicable privacy legislation Additional Responsibilities undertaken: • Took responsibility as Internal Auditor for D&B. • Emailing Reports • Successful in closing Amendments (disputes) as per 30 day legislation • Have taken short projects whenever applicable • Maintain daily and weekly stats Show less

Customer Care Team Member

• Sep 2013 - May 2014

•Receive inbound calls from customers for telecommunications services (Mobile, Landline and Internet Enquiries) and constantly delivered exceptional customer service by providing specialist advice •Articulate and very effective working with people of different backgrounds and temperaments •Focused on achieving business outcomes and consistently meeting and exceeding customer satisfaction, customer resolution and productivity •Effectively handled complaints from customers(TIO) very patiently and try to resolve the issue on the same call •Accurately perform Data Management, remember, and verbally communicate detailed information •Offer a complete range of products to customers by selling (upselling and cross selling) wherever applicable. •Training, mentoring and coaching new and current employees •Out of 40 agents working in customer care I always make sure to have different strategy in explaining or selling products. I have always been an employee who is friendly in nature but competitive in terms of work. •Demonstrated ability to log all notes and follow up information accurately Show less

Software Consultant (OSS)

• Nov 2005 - May 2013

• As a Cramer expert, to work with the customer and other vendor teams for this Project, I held prime responsibility for various technology metadata configuration and data migration of customer’s Inventory into Cramer. To work with the customer and other vendor teams, I hold prime responsibility for various technology metadata configuration and data migration of customer’s Inventory into Cramer. • My overall responsibilities included: • Configure Cramer Metadata Models for various Customer’s Telecommunication’s technologies (Transmission, DWDM, IP, Signaling and Switching) and objects according to the Technical Requirements Specification. • Develop System and Software Design Specifications, Software Interface Specifications, Software Test Plans and Test Cases. • Some of the key technologies that I have configured in Cramer o SDH o PDH o IP o DWDM o IP Address management o Other Number management like DWDM Lambdas o Generic Entities and complex relationships to core dimension objects • Manage complex mapping tables that generate CNMS Names for instances of all object types in Cramer • Generate interface data for various complex interfaces with Cramer and test interface functionality before deployment • Executed data migration projects few using Cramer GDLT and few using bespoke PL/SQL scripts and Cramer API. My role included o Solution Design o Scripts using Cramer API o Load Strategy o Resolution of failed cases and reload strategy o Daily and Weekly Report generation o Data load summary reports o Customer interaction and Project management o Team management • Conduct formal Customer training and skills transfer sessions. Show less

Technical Support Associate

• Sep 2004 - Apr 2005

Project Trainee

• 2003 - 2004