Experience

ATDXT LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Director

  • Dec 2021 - Present



LTI - Larsen & Toubro Infotech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Head - Delivery

  • Feb 2019 - Dec 2019



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager - Transformations, Transitions and Solutions Support

  • Oct 2015 - Jan 2019

  Capgemini Oct 2015 – May 2018IMOC Transformation, Shared Services Support -----------------------------------------------------------Before transformation, IMOC Managed Support services run (L1/L1.5/L2) Pool of ~600 associates working in mutualized/share support environment for huge customer base (200+) Technologies - Wintel/Unix/Databases/Batch Management/Storage/Backup.  Region specific support - Central EU, Northern EU, Southern EU, US & APACThe strategic program Initiative transformed IMOC into service line operations  Industrialized & Global IMOC Operations creating 5 practices – Availability Management, Incident Management, Service Request Mgmt, Change Mgmt and Service Level Mgmt  Achieved through restructuring of team, automation proposals Transitions – Associates servicing India/Germany/France/Poland/Scotland/US & APAC After restructuring total ~20% efforts saved New Deals Solutions Support Centre ---------------------------------------------------------Providing ‘Competitive and winnable’ Solution in shared services managed operations support mode including Tower and DRS top management signoffs (D3/D4) Shared Services solution takes inputs, from DCD global portal which include -  Solution metrics (like # of server instances support per 1 FTE)  Pyramid ratios (distribution of FTE support with different employee bands)  Onsite-Offshore ratio split of FTE support For optimum/winnable solution cost, DCD portal requires optimized/updated metrics @ industry standard and I was accountable for updating existing DCDs 2017 in collaboration with all tower teams. Show less

• Senior Manager

  • Oct 2015 - May 2018



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Delivery Manager

  • May 2010 - Oct 2015

  Tech Mahindra 2014 -1510 Million+ Proposals support thru Transition COE inception–  KMD Denmark Virgin Australia, Leighton Australia  Textron, Tech MBS, United EnergyVirgin Australia (VA), Brisbane as Transition/Delivery Manager – Service transition from VA and its vendor Staff  SLA compliance including large scale transformation projects in BAU IMS academy associates inducted @ 30% of overall resource requirement of the account from day1 offshore. Head Count – 60+, Deal Size 45M AUD, Skills – IMS SkillsKey Challenges –  Conflict of interest from in-house contractors/permanent staff of VA Complexity of environment and non-availability of necessary documentation 2010-14Applied Materials & SanDisk, Bangalore as a Delivery Manager including transition management–  Started with few T&M resources & grew the IMS associates strength to 70+  Won 3 managed services projects, one of them at Onsite - NA region.Head Count – 73, 9M USD Yearly Run, Skills – IMS Skills Key Challenges –  All the 3 managed services won over the incumbent vendor WIPRO.  Fixed-Bid (FB) projects were of different technologies –DCO/Remedy/End User support Knowledge Transfer (KT) from incumbent vendor Milestone achievement was always on-time for all these FB projects. Show less

• Program Manager

  • Aug 2006 - May 2010

  2006-10 Target Corporation of India, Captive Business, Bangalore as Program Manager – Grew the account into peak strength of 112 associates.  Managed 100 member team consistently for 3 years,  ~400 excellent associates overall in various pyramids of customer retail business Complete Offshore Model, Monthly billing of 400K US$Key Challenges –  Account serviced in professional services mode Gap of bench availability and requirements on-hand  Profile selection hit ratio requirement 80% Hiring clause in the MSA, that customer can hire 15% of the overall strength every 6 months  2009-10 was a very challenging period with recession Show less

• Senior Infrastructure Project Manager

  • Apr 2005 - Aug 2006

  Microsoft account, India as a Project manager  Supported growth of the BGIT Tier1&2 cosmos to 40+ DBAs from scratch.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Consultant

  • Oct 1998 - Mar 2005

  Tata Consultancy Services 1998-05 Individual contributor to project manager Customer Accounts - Deutsche Bank, Lehman Brothers, American Express, GE and Telstra from Onsite and Offshore. Tata Consultancy Services 1998-05 Individual contributor to project manager Customer Accounts - Deutsche Bank, Lehman Brothers, American Express, GE and Telstra from Onsite and Offshore.