MTO-HR Operation-Consumer Goods

• May 2022 - Present

>Conduct manpower and job analysis for the plant.>Coordinate factory-level recruitment with the HO Recruitment team as per the requirement.>Conduct joining formalities for all newly joined employees and arrange induction programs for management-level employees.>Coordinate on-the-job training to the employees at the production level and upgrade their employment according to their performance.>Conduct performance appraisal on a half-yearly basis.>Analyze the productivity, turnover, overtime, leave, and absenteeism of employees on monthly basis.>Maintain and update personal files on a regular basis.>Ensure 5S in the plant by performing daily required activities. Show less

MTO-HR Operation-Ceramics

• May 2020 - May 2022

> Completed the project in early 2022 to reduce the monthly casual employee turnover rate by 2.5% by changing the salary structure and benefits.> Introduced daily roaster-based on-the-job training to monthly casual employees, which raised engagement by 33%. > Led a group of 5 members to update the databases for more than 2500 employees in 13 days. > Conducted all-day recruitment sessions for 120-130 monthly casual employees and completed onboarding procedures immediately. > Organized the personnel files of over 3000 employees in 1 month. > Monitored and made sure that 3200 employees had their daily Iftar during Ramadan. > Guided the HR team in planning a budget-friendly celebration for 1600 employees over the course of 4 days for Eid Ul Fitr on 2022. > Collaborated with the local government medical team to ensure that all employees had received their covid-19 vaccinations. Show less

Business Developer

• Mar 2019 - Apr 2020

>Conducted preliminary research on potential clients to maximize the effectiveness of the sales process and develop relevant segmentation. >Analyzed target markets and identify prospective business; initiated and own the sales relationship with prospective clients. >Built and maintained relationships with travel vendors and existing clients to generate leads and referrals. >Maintained accurate records and up-to-date client information on all prospects, target accounts, and new clients. >Ensured smooth handoff of new business to the Implementation, Operations, and Client Services teams. Show less

Guest Service Agent

• Nov 2018 - Mar 2019

>Answered inbound and outbound calls from guests seeking to make or cancel hotel reservations. >Answered guest requests for assistance and coordinated with housekeeping, bell service, staff, and management to fulfill guest requirements. >Provided guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner. >Dealt with irate guests and found ways to resolve issues to the guest's satisfaction. >Served as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale. Show less

Service Attendant

• Mar 2017 - May 2017

Senior Trainee

• Mar 2014 - Dec 2016

>Obtained client information by answering telephone calls; interviewing clients; verifying information. >Determined eligibility by comparing client information to requirements. >Established policies by entering client information; confirming pricing. >Informed clients by explaining procedures; answering questions; providing information. >Maintained communication equipment by reporting problems. >Maintained and improved quality results by adhering to standards and guidelines; recommending improved procedures. >Accomplished sales and organization mission(KPI) by completing related results as needed. Show less