Human Resources Manager

• Sep 2019 - Present

HR/Payroll Coordinator

• Jul 2018 - Present

Bartender/Trainer

• Oct 2007 - Sep 2019

• Responsible for training new personnel for server/bartender positions• Followed all safety and sanitation policies to uphold proper health standards• Skillfully promote items on beverage lists and restaurant specials• Consistently provided professional and engaging service while addressing and resolving complaints• Raised money for charities (Boys and Girls Club, Pine Street Inn, Dana Farber etc.) • Responsible for training new personnel for server/bartender positions• Followed all safety and sanitation policies to uphold proper health standards• Skillfully promote items on beverage lists and restaurant specials• Consistently provided professional and engaging service while addressing and resolving complaints• Raised money for charities (Boys and Girls Club, Pine Street Inn, Dana Farber etc.)

Senior Business Operations Specialist

• Nov 2017 - Jul 2018

• Ensure consumer financial transactions are being handled accurately, timely and efficiently• Monitor and analyze overall business operational tasks to ensure & guarantee customer needs are fulfilled • Create standardized reports• Train internal organization on systems and/or reports• Assist with project management, planning and coordination activities• Manage multiple accounts• Perform quarterly audits• Ensure CRM systems are working properly• Analyze and resolve creditor payment issues• Post cash receipts

Human Resources Administrator/Accounting Clerk/ Business Operations Specialist

• Aug 2015 - Oct 2017

• Assist and reconcile benefits including 401K, medical, dental, gym membership and voluntary benefits• Maintain I-9 forms and employee files • Weekly payroll• Organizing and planning events • Ensure consumer financial transactions are being handled accurately, timely and efficiently• Monitor and analyze overall business operational tasks to ensure customer needs are fulfilled • Create standardized reports• Train internal organization on systems and/or reports• Post cash receipts• Pay invoices• Report directly to the President and VP of the company• Manage calendars for VP and President of the company

Senior Client Service Representative

• Jun 2014 - Jul 2015

• Utilize multi-tasking abilities in a fast-paced environment where 120+ calls a day is required• Responsible for keeping contact and building rapport with assigned clients• Responsible for obtaining appropriate documentation and information needed from enrolled clients• Utilize excellent communication skills to assure clients of company’s mission statement• Explain to clients ways they could expedite their time in company’s program• Counsel clients and provide them with information or documentation when necessary • Handle escalated client calls and responsible for the reduction of customer attrition• Responsible for training new personnel for Client Services Department • Exceeds company’s goal expectations in Client Service Department

Customer Service Representative

• Nov 2005 - Oct 2007

• Assisted and resolved customer complaints • Assisted and resolved customer complaints