Svitlana Mokrytska

Customer Support Team Lead at Finmap.online
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Contact Information
us****@****om
(386) 825-5501
Location
Kyiv, Kyiv City, Ukraine, UA

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Experience

    • Ukraine
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support Team Lead
      • May 2022 - Present

    • Senior Manager Customer Support
      • Apr 2021 - May 2022

    • Middle Manager Customer Support
      • Feb 2021 - Apr 2021

    • Junior Support Manager
      • Jan 2021 - Feb 2021

    • Ukraine
    • Farming
    • 1 - 100 Employee
    • Account Manager
      • Jan 2020 - Nov 2020

      Agricultural company producing seeds, growing grains, oilseeds and vegetables 🌾 📌 Responsibilities: - receiving incoming and outgoing calls; - informing customers about current prices and offers of the company; - building up up-to-date warm customer bases. ✅ Achievements: - established relationships with key customers; - successful sales of agricultural products; - developed a reporting system by region. Agricultural company producing seeds, growing grains, oilseeds and vegetables 🌾 📌 Responsibilities: - receiving incoming and outgoing calls; - informing customers about current prices and offers of the company; - building up up-to-date warm customer bases. ✅ Achievements: - established relationships with key customers; - successful sales of agricultural products; - developed a reporting system by region.

    • Ukraine
    • Business Consulting and Services
    • 1 - 100 Employee
    • Recruiter
      • Jun 2018 - Oct 2018

      Apercon is a multifunctional systemic recruitment and consulting organization 🔍 📌 Responsibilities: - creating a job profile according to the customer's requirements; - work with job sites; - conducting initial telephone interviews with candidates; - conducting initial interviews; - work with HR documentation. ✅ Achievements in the position: - successful closing of 2 vacancies: "chemical technologist" and "regional manager" Apercon is a multifunctional systemic recruitment and consulting organization 🔍 📌 Responsibilities: - creating a job profile according to the customer's requirements; - work with job sites; - conducting initial telephone interviews with candidates; - conducting initial interviews; - work with HR documentation. ✅ Achievements in the position: - successful closing of 2 vacancies: "chemical technologist" and "regional manager"

Education

  • Taras Shevchenko National University of Kyiv
    Master's degree, Microbiology and Immunology
    2019 - 2021
  • Taras Shevchenko National University of Kyiv
    Bachelor's degree, Biology/Biological Sciences, General
    2015 - 2019

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