Technical Consultant

• Apr 2021 - Present

Senior Consultant

• Jan 2021 - Apr 2021

• Development/ Configuration/solutions evaluation/ Validation and deployment of ServiceNow and BMC Remedy AR System• Capturing requirements related to internal/external consulting, documenting, and mapping current business process• Working with multi-vendor development environment. Understand and develop business process workflows and how they are supported through ServiceNow and BMC Remedy• Actively engage with company stakeholders to drive business requirements definition on large-scale projects Show less

Solution Consultant

• Nov 2018 - Dec 2020

• Development/ Configuration/solutions evaluation/ Validation and deployment of ServiceNow and BMC Remedy AR System• Capturing requirements related to internal/external consulting, documenting, and mapping current business process• Working with multi-vendor development environment. Understand and develop business process workflows and how they are supported through ServiceNow and BMC Remedy• Actively engage with company stakeholders to drive business requirements definition on large-scale projects Show less

Consolidation and Reporting System Administrator (SAP BFC,ICS,EPM)

• Nov 2016 - Nov 2018

SAP BFC (FI/CO) is LDC’s application for financial consolidation, reporting, controlling, Budget, Landings, Cash Flow Forecast and Business Plan that provides LDC the ability to close group financials. It is the first application used worldwide within LDC and it gathers around 700 users.What i do:o Administer, support and maintain the SAP BFC/ICS/EPM instances and user security to provide expert level assistance to team members of Consolidation, Reporting and Accounting teamso Ensure that financial processes rolled out in SAP BFC/ICS/EPM are reliable and efficient, and both respect and maximize the tools’ capacities.o Conduct ongoing assessment, collecting and analyzing KPIs, to ensure systems usage is optimized.o Participate in Critical Incident meeting, change control meeting and assigned project meetings and ensure all tasks are completed in a timely manner.o Assist with identifying, isolating and resolving issues to minimize impact to the business and effectively working with IT Associates.o Provide Level 3 support.o Support the monthly, quarterly and early closing period exercises and ensures the normal function of the applications. Show less

Master Data Analyst

• Jul 2016 - Nov 2016

As a Master Data Analyst, i had the role of overseeing Master Data set up and modification requests and i was in charge of ensuring that proper approval is given for all requests and that Master Data is correctly maintained through some of the ERP's used by LDC (MS AX, MS GP, MDM Tool, PeopleSoft, BPM, Atlas, ACL). I was in charge of documenting processes and creation of proper templates as part of the process management for newly transitioned processes form all of LDC's regions to the SSC Sofia. Show less

Sales Manager

• Mar 2014 - Jun 2015

Sells products by implementing sales plans. - Establish sales objectives by forecasting and developing annual sales quotas for assigned region; projecting expected sales volume and profit for existing and new products. - Implement company's sales programs by developing field sales action plans. - Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Show less

Technical Assistant

• Nov 2012 - Sep 2013

- Administration and management of a online store. - Generate and update website content (products, content, promotions). - Plan, define and implement website changes and functional improvements. - Maintain and update the online marketing plan for the website. - Monitor key performance indicators on the website and develop plans to improve them. - Using Photoshop to create banners, images, promotions etc for display on the website. - Manage website configuration & parameters (eg payment options, stock management). - Investigate and report any operational/technical issues arising. - Scope and document ongoing website functional projects /improvements. - Low level coding and maintenance of the online store. Show less

Sales Manager

• Nov 2011 - Nov 2012

Sells products by implementing sales plans. - Establish sales objectives by forecasting and developing annual sales quotas for assigned region; projecting expected sales volume and profit for existing and new products. - Implement company's sales programs by developing field sales action plans. -Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Show less

Assistant gift shop manager

• Jun 2011 - Sep 2011

- Assist the Store manager in coordinating store activities in order to achieve store sales plan and profit.- Provide leadership and support to the store associates in order to ensure that all aspects of guest service are being provided.- Effectively merchandise, sign and price store in accordance with company guidelines.-Train and mentor sales associates using company programs in order to achieve company standards.Participate in counseling and coaching.- Assist Manager in completing all sales, personnel and inventory paperwork.- Back up to the Store Manager in the absence of the Manager. Show less

Gift shop attendant

• Apr 2009 - Jun 2011

- Greeting customers who enter the shop.- Be involved in stock control and management.- Assisting shoppers to find the goods and products they are looking for.- Stocking shelves with merchandise.- Giving advice and guidance on product selection to customers.- Keeping the store tidy and clean, this includes hovering and mopping.- Responsible dealing with customer complaints.- Working within established guidelines, particularly with brands.- Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.- Receiving and storing the delivery of large amounts of stock.- Keeping up to date with special promotions and putting up displays. Show less

Head Waiter

• Jul 2005 - Mar 2008

- Supervise and participate in kitchen and dining area cleaning activities. - Resolve customer complaints regarding food service. - Train workers in food preparation, and in service, sanitation, and safety procedures. - Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. - Assign duties, responsibilities, and work stations to employees in accordance with work requirements. - Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. - Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. Show less