Experience

velcom

• Belarus
• Telecommunications
• 200 - 300 Employee

• Head of CRM department

  • 2007 - Present

  • Implementation of the project «Campaign managemenl tool» - TRM implementation of the system to automate targeted marketing campaigns (SMS-and Call). • Experience in the description, construction, optimization and automation of internal business processes in companies associated with the targeted marketing. • Develop and implement targeted marketing campaigns (retention, loyalty, cross sale, up sale). • Experience in project management. • Implementation of the project «Campaign managemenl tool» - TRM implementation of the system to automate targeted marketing campaigns (SMS-and Call). • Experience in the description, construction, optimization and automation of internal business processes in companies associated with the targeted marketing. • Develop and implement targeted marketing campaigns (retention, loyalty, cross sale, up sale). • Experience in project management.



FE "VELCOM" (velcom & PRIVET

• Head of Training departmen

  • 2001 - 2007

  Main professional experience: • The project "Development and implementation of service standards" for employees branded centers and contact centre company • Experience in the description, construction, optimization and automation of internal business processes in companies associated with the training, sales and service standards. • Organization of training and assessment for employees. • Develop and conduct training courses on effective service and sales Main professional experience: • The project "Development and implementation of service standards" for employees branded centers and contact centre company • Experience in the description, construction, optimization and automation of internal business processes in companies associated with the training, sales and service standards. • Organization of training and assessment for employees. • Develop and conduct training courses on effective service and sales