Research Assistant

• Jan 2023 - Present

Head of DNB Bank ASA Latvijas filiāle

• Jan 2023 - Present

Lead of Business Development

• Apr 2020 - Jan 2023

Developing growth strategies and plans, work strategically - carrying out necessary planning in order to implement operational changes. Developing goals for the development team and business growth.Researching organization and individuals to find new development, process improvement and efficiency improvement opportunities. Identifying and mapping business strengths and customer needs in relevant parts of value chains.Train and plan development for members of development team, arranging external training where appropriate. Developing and writing project business case proposals, run projects.

Portfolio manager

• Jul 2019 - Apr 2020

Managing area delivering account opening/closing services for private individual in Norway, working with insolvency and desist customer cases. Leading PMO for process improvement for Service Center (Lean, design thinking, RPA analytics, etc.) and projects for moving of services. Internal trainer for Lean.Working with transferpricing, insurance, creating matrix structures for the branch.

Head of Business Support

• Nov 2017 - Jul 2019

Support organization and deliver quality services within Controlling, HR, Lean, project management and administration areas according to defined goals, DNB Group guidelines and local legislation. Develop organization and department. Responsible for Lean, training, development and audits for organisation. Project manager for moving of services to Service Center.

Head of Implementation Support

• Feb 2016 - Nov 2017

Support Head of Service center on• budgeting process and strategy definition• development legal and finance set up with vendor• development HR process set up with vendorResponsibility for action plans and reportingBusiness continuity coordinatorResponsibility for successful project management for moving of servicesResponsible for onboarding of new employees and placement to units Responsibility of training and development activity coordinationRecord keeping, coordination and communication in service centerResponsible for IT activities and IT team coordination (H&E)Improvement work• Coordination of improvement work in cooperation with change agents• Responsible for assessment of internal competence in accordance to Group standards• Support improvement work, framework and use economy of scale according to defined Goals

Coordinator

• Dec 2012 - Feb 2016

Coordination of administrative and project activities in DNB Service Center. Reporting. Develop, lead, plan, coordinate and evaluate onboarding and different training activities. Business continuity management. Continuous improvement. Vendor management.

Training officer

• Jul 2010 - Dec 2012

Main duties: Training budget and activities planning. Managing training activities. Responsible for (HR) projects of e-learning technologies implementation in Group, electronic documentation flow, Group appraisal process, Internal Customer Satisfaction Evaluation. Redesign of new employee integration. E-learning design and implementation. Development of HR documentation. Appraisal process, designing forms. Implementation and management of Internal Customer Satisfaction Evaluation. Main duties: Training budget and activities planning. Managing training activities. Responsible for (HR) projects of e-learning technologies implementation in Group, electronic documentation flow, Group appraisal process, Internal Customer Satisfaction Evaluation. Redesign of new employee integration. E-learning design and implementation. Development of HR documentation. Appraisal process, designing forms. Implementation and management of Internal Customer Satisfaction Evaluation.

Training coordinator

• Oct 2007 - Jul 2010

Managing, creation and coordination of various training projects. MS Dynamics AX implementation in trainings. Development and implementation of training and trainers efficiency evaluation system. Organization of employee competence assessment (retail). Budget control. Designing and implementation of reports and record keeping. Recruitment projects for trainee positions, cooperation with universities. Managing, creation and coordination of various training projects. MS Dynamics AX implementation in trainings. Development and implementation of training and trainers efficiency evaluation system. Organization of employee competence assessment (retail). Budget control. Designing and implementation of reports and record keeping. Recruitment projects for trainee positions, cooperation with universities.

Head of training center

• Jan 2006 - Oct 2007

Main duties: Licensing of training center and programs. Managing, creation and coordination of various training projects. Customer relationship management. ESF programs projects. Organization of international experience exchange projects. Accounting tasks

Market analyst

• Jun 2005 - Jan 2006

Target client group determination, new client attraction, telesales and sales of trainings, organization and coordination of trainings.