Experience

MAXIMUM Education

• Russian Federation
• Education Administration Programs
• 1 - 100 Employee

• Director of Customer Service

  • May 2021 - Present



Konica Minolta Business Solutions Russia

• Moscow, Russian Federation

• Director Customer Care

  • Jul 2015 - Dec 2019

  • Built Customer service department (25 people) including hired staff and created procedures, KPI system, staff development system • Delivered Optimized print service and Marketing service (outsourcing of marketing materials supply) to corporate customers: - control of SLA - control of financial results - development of current customers - sale of new services • Optimized business-processes and IT solutions to increase efficiency of Department: 15% annual increase of revenue from services, decrease in receivables from 7,5% to 2% • Managed administrative sales support: - contract management - release of accounting documents - administration of ERP-system (Navision 2009) and archive • Managed implementation of new ERP-system (Navision 2017) • Implemented IT solutions: e-document workflow, e-document exchange (Diadok), e-archive and special soft for filling-it up (Document Navigator) Show less



Premium Engineering (industrial construction)

• Moscow, Russian Federation

• Project Manager

  • Apr 2012 - Aug 2015

  Duties: • Lead Project Team • Development and control of Projects plan and budget • Control main equipment purchase and contractor’s work • Reporting to the Customer about Project status Projects: • Modernization of Air separation unit for Novokuznetsk Iron and steel Plant: engineering, design, procurement, assembling, starting-up and commissioning and start-up. Budget: 4,5 MUSD. Status: completed. • Compressor station for Sibur-Neftehim, Dzerzhinsk: engineering, design, procurement, assembling, start-up and commissioning. Budget: 4,5 MUSD. Status: completed. • Propane station for Sibur-Neftehim, Tobolsk: engineering, design, procurement, commissioning and start-up. Budget: 25,0 MUSD. Status: completed. Show less



Premium Engineering

• Moscow, Russian Federation

• Head of Phurchasing department

  • Jan 2010 - Apr 2012

  Duties: • Lead of Purchasing department • Purchasing all necessary equipment and materials for company’s projects. • Development business-processes and ERP-system implementation (Navision). Achievements: • Built Purchasing department • Developed all department's procedures, data base structures and archive Duties: • Lead of Purchasing department • Purchasing all necessary equipment and materials for company’s projects. • Development business-processes and ERP-system implementation (Navision). Achievements: • Built Purchasing department • Developed all department's procedures, data base structures and archive



Energokaskad (industrial construction)

• Moscow, Russian Federation

• Purchasing engineer (Vancor Power Plant construction)

  • Dec 2007 - Jan 2010

  • Purchasing following commodity groups: construction materials, metallwear, rolled metal products, metal structures, hoisting equipment, pumps, compressors, ventilating equipment. • Analysis and improvement of design specifications to purchase the most optimised equipment and materials. • Purchasing following commodity groups: construction materials, metallwear, rolled metal products, metal structures, hoisting equipment, pumps, compressors, ventilating equipment. • Analysis and improvement of design specifications to purchase the most optimised equipment and materials.



Remstroytek (civil construction)

• Moscow Region, Russian Federation

• Purchasing engineer (FOK

  • Sep 2006 - Nov 2007

  • Purchasing following commodity groups: construction materials, metal structures, electric equipment, construction tools and others • Warehouse administration • Purchasing following commodity groups: construction materials, metal structures, electric equipment, construction tools and others • Warehouse administration