Experience

OOCL Logistics

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Customer Service Department Manager

  • Mar 2015 - Present

  In addition to responsibilities in a previous position: coordination of work in customer service department and related subgroups, between the internal and external departments; new comings training and involvement in operational process; customers allocation within the department and control of the operational work of each employee; assistance and support in solving complicated conflict situations; formalization of weekly reports to the top management about Customer Service department; In previous position as customer service supervisor: Maintain & develop relationships with International customers to ensure a long term profitable cooperation; Acquire a thorough understanding of key customer’s requirements; Expand the relationship with existing customers by proposing solutions, improvements, new services that meet their objectives; Solve any issues and problems faced by the customer and deal with complaints; Leading the group of operational specialists responsible for daily performance; Cooperating and improve productive collaboration with other departments of the company; An individual approach to each customer and solving different issues according to customers peculiarities and structures; Developing partnerships in order to satisfy different customer’s requests; Preparation of SOP for all departments involved for all business units. In previous position as Customer Service Specialist: Interaction with freight forwarding companies, sea lines, railway operators,terminals: -placing of bookings / orders / forecasts; -handling and processing shipments in all internal corporate system, cooperation by other offices financial team, intercompany payment run and spreading incomes; -control of advance funds -cargo control at all stages of delivery -involvement in all business units of the different service: import and export shipments via air/rail/sea/road transportation; Full docs support to Customers and to service providers: contracts, transportation docs, invoicing Show less



"Trans-Logistic" C.Lim

• Санкт-Петербург, Россия

• Trucking service manage

  • Apr 2011 - Mar 2015

  • Control and coordinate daily work of 40 truck drivers • Profitable and best route selection and supervision of the whole transportation process, incl. solve complicated urgent issues. • The interaction with the agents of shipping lines. • Realization of export and import shipping containers at the port. • Treatment of accompanying documents. • Control of payment. • Interaction with insurance companies and consideration of fuel consumption. • Monitoring and daily reporting of all import and export container's movement. • Helping to purchase vehicles from abroad. Negotiated with foreign sellers on the phone and by email. Show less