Experience

Technoidentity

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Talent Acquisition

  • May 2022 - Present



American Modern Insurance Group

• United States
• Insurance
• 700 & Above Employee

• Consultant and Data Analyst

  • Jun 2015 - Oct 2020

  Responsibilities:Implementation of business transformation ( a 5+ year organization wide project ) for the departmentAutomation of the manual processes of business transformationProcess improvement using lean and six sigma tools. Reengineering processes to set them up for automationData management for all producer management data including agent data and licensing data received from the vendor Track the migration of over 400K agent records to new vendor databaseLiaison with BI and IT for all open issues and enhancementsCustomize reports for audit and state regulatory and compliance requirements



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Team Leader

  • May 2013 - Mar 2014

  Lead a team of 15 Customer Service ManagersEstablish co-ordination and facilitate smooth functioning between branch and other internal departments with a focus on meeting TAT Weekly review of branch MIS to discuss and improve key matricesTrain new recruits and internal employee on new products / processes

• Customer Service Manager

  • Jun 2010 - Apr 2013

  Handle Trade Operations at Commercial BranchProduct portfolio included Trade Credits, Letters of Credit, Standby Letters of Credit, Bank Guarantees, Reimbursing Finance & RemittancesAdditional products included Import & Export Bills including discounting and paymentsLiaison between customer and internal departments for speedy resolution of transaction related issuesLead generation for new client acquisition and for new business opportunities among existing clients to improve utilization of Non Fund Based Credit limits



NATIONAL RESEARCH DEVELOPMENT CORPORATION

• India
• Research Services
• 1 - 100 Employee

• Internship

  • Mar 2009 - May 2009

  Developed alternate models to assist NRDC in valuation of Intellectual Property and arrive at licensing value for technology transferProvided inputs to incorporate the alternate methods developed into the indigenously developed softwareReceived honor of best internship project across ICFAI University, India Developed alternate models to assist NRDC in valuation of Intellectual Property and arrive at licensing value for technology transferProvided inputs to incorporate the alternate methods developed into the indigenously developed softwareReceived honor of best internship project across ICFAI University, India



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Sr Customer Service Associate

  • Feb 2006 - Apr 2008

  Maintain broker accounts of a leading UK based insurance companyMonitor credit and ensure timely receipt of payments from clients Establish & monitor key process matrices for management reporting purposesCo-ordinate with the on-shore client support teams for escalations with respect to SLA and reverse SLA Maintain broker accounts of a leading UK based insurance companyMonitor credit and ensure timely receipt of payments from clients Establish & monitor key process matrices for management reporting purposesCo-ordinate with the on-shore client support teams for escalations with respect to SLA and reverse SLA



Amarnath Kamath & Associates

• Internship Trainee

  • Jun 2004 - Jan 2006

  Trained under a Chartered Accountant in accounting and audit.Gained understanding of finance and accounting operations of several manufacturing and construction companies.Participated in internal, statutory and tax audits for several small and medium enterprisesAcquired Excel expertise in the areas of linked spreadsheets in the process of drawing up accounts Trained under a Chartered Accountant in accounting and audit.Gained understanding of finance and accounting operations of several manufacturing and construction companies.Participated in internal, statutory and tax audits for several small and medium enterprisesAcquired Excel expertise in the areas of linked spreadsheets in the process of drawing up accounts