E-Commerce VA

• Jan 2023 - Present

Customer Support Representative

• Jun 2020 - Jan 2023

Help merchants or business owners to manage their Stores. Starting from availing a plan until they launch their Stores. Guide merchants in marketing their products via Facebook Ads, Instagram Feeds, Google SEO, Fulfillment, Shipping, and Store Design (Web-based). Help merchants or business owners to manage their Stores. Starting from availing a plan until they launch their Stores. Guide merchants in marketing their products via Facebook Ads, Instagram Feeds, Google SEO, Fulfillment, Shipping, and Store Design (Web-based).

Customer Service Representative

• Jun 2019 - Jun 2020

Resolve customer complaints via phone, email, mail, or social media. Assist with placement of orders, refunds, or exchanges. Answering customer inquiries or passing them on to the appropriate department. Selling products and taking orders. Resolve customer complaints via phone, email, mail, or social media. Assist with placement of orders, refunds, or exchanges. Answering customer inquiries or passing them on to the appropriate department. Selling products and taking orders.

Customer Service Representative

• Jul 2018 - Dec 2018

Help customers with complaints and questions, give customers information about products and services. Providing Basic Technical assistance. Help customers with complaints and questions, give customers information about products and services. Providing Basic Technical assistance.

Technical Support Representative

• Oct 2015 - Sep 2017

Microsoft Surface Troubleshoot and resolve technical issues for internet or windows apps installation and connection issues. Provide hardware and software technical assistance for consumer customers. Dealing with customers through email, inbound outbound calls. Microsoft Surface Troubleshoot and resolve technical issues for internet or windows apps installation and connection issues. Provide hardware and software technical assistance for consumer customers. Dealing with customers through email, inbound outbound calls.

Technical Support Representative

• Sep 2012 - May 2015

Help Customers in ensuring consistent connection to the network. - Troubleshooting wireless broadband, IP services, wireless networking devices and other Clear wire Hardware devices of residential customers and small businesses customers. Help Customers in ensuring consistent connection to the network. - Troubleshooting wireless broadband, IP services, wireless networking devices and other Clear wire Hardware devices of residential customers and small businesses customers.

CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT REPRESENTATIVE

• May 2010 - Mar 2012

(JPMorgan Chase) Multiple requests to review files and upload to the database for further reviews of properties pertaining to titles, rights, foreclosure, eviction, and the like. Responsible in reviewing the customers files to before it gets uploaded to database. (Amazon) Provide assistance to customers who have difficulties navigating their devices. Provide technical assistance in setting up emails, connecting to WiFi, downloading apps and e-books online. Provide basic hard ware and software technical assistance to customers Show less

Data Encoder

• Feb 2007 - Jun 2008

Responsible for encoding Ready to wear garments such as (LEE, LEE PIPES, JAG, BUNNY and etc). Responsible in issuing hard copy of monthly sales per department. Management of Point of Sales/Cash Register Management of Data Entry Records Responsible for encoding Ready to wear garments such as (LEE, LEE PIPES, JAG, BUNNY and etc). Responsible in issuing hard copy of monthly sales per department. Management of Point of Sales/Cash Register Management of Data Entry Records