Experience

Skyltmax.se, SignMax AB

• Sweden
• Consumer Goods
• 1 - 100 Employee

• Second Line Agent (German Speaking Customer Service)

  • Feb 2023 - Present



Jollyroom

• Sweden
• Retail
• 100 - 200 Employee

• First Line Agent (German Speaking Customer Service)

  • Nov 2022 - Jan 2023

  As 1st Line Agent I am supporting the German speaking customer service during the time of increased demand before Christmas. I solve various customer cases via e-mail, chat and phone. While keeping track of the high efficiency goals, I enjoy helping customers not only fast-paced, but above all friendly As 1st Line Agent I am supporting the German speaking customer service during the time of increased demand before Christmas. I solve various customer cases via e-mail, chat and phone. While keeping track of the high efficiency goals, I enjoy helping customers not only fast-paced, but above all friendly



Lalia Berlin

• Language Schools
• 1 - 100 Employee

• Freelance Teacher

  • May 2022 - Oct 2022

  As part of the Lalia Language School work with international student groups and we discuss topics ranging from music and films to history and politics, while playfully practicing German through Lalia's communicative approach. As part of the Lalia Language School work with international student groups and we discuss topics ranging from music and films to history and politics, while playfully practicing German through Lalia's communicative approach.



Dussmann das KulturKaufhaus GmbH

• Germany
• Retail
• 1 - 100 Employee

• Christmas Sales Assistant at Dussmann Bookstore

  • Nov 2021 - Dec 2021

  In an environment of increased demand due to Christmas, I wrapped several hundred gifts per shift, while helping customers with all kinds of questions. Additionally I was selecting and shipping orders worldwide. In an environment of increased demand due to Christmas, I wrapped several hundred gifts per shift, while helping customers with all kinds of questions. Additionally I was selecting and shipping orders worldwide.



Dussmann das KulturKaufhaus GmbH

• Germany
• Retail
• 1 - 100 Employee

• Christmas Sales Assistant at Dussmann Bookstore

  • Nov 2020 - Dec 2020



Stiftung Kinder forschen

• Germany
• Education
• 1 - 100 Employee

• Student employee in the Campaigns and Events Team

  • Mar 2019 - Jun 2020

  My tasks at the Little Scientist House Foundation were focused on the communication outwards: Handling of enquiries via email, first line customer service on the hotline and maintenance of the social media as well as further development of the content. My tasks at the Little Scientist House Foundation were focused on the communication outwards: Handling of enquiries via email, first line customer service on the hotline and maintenance of the social media as well as further development of the content.



Goethe-Institut Georgien

• Tiflis, Georgien

• Internship at the Goethe-Institute in Georgia

  • Apr 2018 - Jul 2018

  During my work in the language department of the Goethe-Institute, the worldwide active cultural institute of Germany, I was the person in charge for coordinating the online presence, while supporting the implementation of various events connected to the language department. During my work in the language department of the Goethe-Institute, the worldwide active cultural institute of Germany, I was the person in charge for coordinating the online presence, while supporting the implementation of various events connected to the language department.



Deutsche Gesellschaft e. V.

• Germany
• Education Administration Programs
• 1 - 100 Employee

• Intenship in the Team EU & Europa

  • Nov 2017 - Feb 2018

  At the EU & Europe department at the registered association for the promotion of political, cultural and social relations in Europe I was responsible for incoming requests on the hotline, event organization, conception of a monthly newsletter, as well as general office duties. At the EU & Europe department at the registered association for the promotion of political, cultural and social relations in Europe I was responsible for incoming requests on the hotline, event organization, conception of a monthly newsletter, as well as general office duties.



Deutsche Welle Akademie

• Bonn, Nordrhein-Westfalen, Deutschland

• Internship at the "Deutsche Welle Akademie"

  • Mar 2017 - Mar 2017

  Compulsory internship as part of studies: work in the Team responsible for Cambodia at “Deutsche Welle Akademie”, Germany's leading organization for international media development. Compulsory internship as part of studies: work in the Team responsible for Cambodia at “Deutsche Welle Akademie”, Germany's leading organization for international media development.