Sven Thomas
Customer Care Assistant at The Surgical Company Group- Claim this Profile
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German Native or bilingual proficiency
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English Professional working proficiency
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Dutch Professional working proficiency
Topline Score
Bio
Monique Martynov-Süskind
Throughout my career at The Surgical Company B.V. ,I have had the privilege of working closely with Sven on numerous occasions and I found in Sven a collegian colleague with initiative, adaptability and sound judgment; always sharing his knowledge and offering assistance where needed. Strength of character and focus on purpose are Sven's strong attributes. Sven combines his character traits into a responsible, honest, intelligent and caring personality. It is always a pleasure working with Sven.
Monique Martynov-Süskind
Throughout my career at The Surgical Company B.V. ,I have had the privilege of working closely with Sven on numerous occasions and I found in Sven a collegian colleague with initiative, adaptability and sound judgment; always sharing his knowledge and offering assistance where needed. Strength of character and focus on purpose are Sven's strong attributes. Sven combines his character traits into a responsible, honest, intelligent and caring personality. It is always a pleasure working with Sven.
Monique Martynov-Süskind
Throughout my career at The Surgical Company B.V. ,I have had the privilege of working closely with Sven on numerous occasions and I found in Sven a collegian colleague with initiative, adaptability and sound judgment; always sharing his knowledge and offering assistance where needed. Strength of character and focus on purpose are Sven's strong attributes. Sven combines his character traits into a responsible, honest, intelligent and caring personality. It is always a pleasure working with Sven.
Monique Martynov-Süskind
Throughout my career at The Surgical Company B.V. ,I have had the privilege of working closely with Sven on numerous occasions and I found in Sven a collegian colleague with initiative, adaptability and sound judgment; always sharing his knowledge and offering assistance where needed. Strength of character and focus on purpose are Sven's strong attributes. Sven combines his character traits into a responsible, honest, intelligent and caring personality. It is always a pleasure working with Sven.
Experience
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The Surgical Company Group
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Netherlands
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Care Assistant
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Oct 2014 - Present
Entering orders into the System (Unit4 MultiVers), handling of customer requests regarding order status or deliveries, monitoring traffic of the goods, generating offers and being in ongoing contact with the sales representatives. Completing the invoicing and generate credit notes if needed. Being responsible for the administration of the technical department - entering orders on customers request, regarding yearly maintenance and/or repairs of the medical ventilation devices. Entering orders into the System (Unit4 MultiVers), handling of customer requests regarding order status or deliveries, monitoring traffic of the goods, generating offers and being in ongoing contact with the sales representatives. Completing the invoicing and generate credit notes if needed. Being responsible for the administration of the technical department - entering orders on customers request, regarding yearly maintenance and/or repairs of the medical ventilation devices.
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Remobis Refund Service
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Netherlands
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Financial Services
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1 - 100 Employee
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Customer Operations Representative
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Feb 2013 - Sep 2014
- High quality customer service - Managing customers accounts and claims in SAP - Being responsible for a sales area of approximately 600 German companies - Advice and consulting related to tax issues - Preparation and submission of VAT refund claims (on weekly bases with average values between 25.000 and 2.5 million euros) - Dealing with European tax authorities to appeal in case of claim rejections - Building up and maintaining business relationships and cooperation with German tax authorities - Developing and maintaining a project within the company based on Macro creation in MS Outlook to improve email correspondence to customers Show less
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TomTom
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Netherlands
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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Feb 2012 - Feb 2013
- Technical Support by Phone, EMail and Chat on PND‘s (portable navigation devices), PDA‘s and automotive builtin devices - App support on Android & iOS - Remote Session Support - Telesales, Repairs & Refunds - Escalations - Technical Support by Phone, EMail and Chat on PND‘s (portable navigation devices), PDA‘s and automotive builtin devices - App support on Android & iOS - Remote Session Support - Telesales, Repairs & Refunds - Escalations
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Education
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2007 - 2010
Kaufmannsschule 2 Berufskolleg der Stadt Hagen
advanced technical college certificate
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