Experience

Cloud Group NV
• Belgium
• Telecommunications
• 1 - 100 Employee
• Customer Care Executive

  • Oct 2022 - Present

Lambrechts - your partner in food retail
• Belgium
• Retail
• 1 - 100 Employee
• IT Support Engineer

  • Feb 2022 - Oct 2022

Nike
• India
• Online Audio and Video Media
• 1 - 100 Employee
• Deskside Support Technician

  • May 2020 - Feb 2022

BKM nv/sa
• Belgium
• Telecommunications
• 1 - 100 Employee
• Junior Customer Care Mitel Engineer

  • Jan 2019 - May 2020

Vinçotte
• Belgium
• Public Safety
• 700 & Above Employee
• ICT Service Desk Engineer

  • Sep 2017 - Jan 2019

Anankei
• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee
• IT-Consultant

  • Jul 2015 - Feb 2018

BAM Belgium nv
• Belgium
• Construction
• 1 - 100 Employee
• Onsite Support

  • Mar 2017 - Jun 2017


Cegeka

• Belgium
• IT Services and IT Consulting
• 700 & Above Employee

• Support Engineer

  • Jul 2015 - Mar 2017

  Single Point Of Contact for all Selective Outsourcing Customers Call-, email- & ticket-handling in Dutch, French and English. Provide most effective solution whilst observing and respecting the customer-specific SLA. Responsible for sending out customer-template specific P1's and P2's. Follow-up of P1 & P2 incidents with an accurate update to the customer. Ensure escalation and monitoring untill ticket is solved. Escalation of unresolved events to Service & Incident Manager. Review open tickets on daily basis Creation and resolution of incidents, problems and change orders. Registration and execution of changes within SLA. Communicate planned interventions to the impacted customers. Show less



Destiny N.V.

• Telecommunications

• Service Desk Engineer

  • Mar 2014 - Jul 2015

  Single Point Of Contact in the Destiny Service Desk Call- & ticket handling from all Destiny customers. Provide most effective solution whilst observing and respecting the customer-specific SLA. Follow-up of P1 tickets with an accurate update to the customer. Ensure escalation and monitoring untill ticket is solved. Escalation of unresolved events to Service Desk Manager. Review open tickets on daily basis Creation and resolution of problems. Registration and execution of changes within SLA. Communicate planned interventions to the impacted customers Show less


ESAS
• Türkiye
• 1 - 100 Employee
• IT Consultant

  • Mar 2014 - Jan 2015

Isabel
• Netherlands
• Telecommunications
• Junior Support Engineer

  • Jun 2013 - Dec 2013

TOBIUS
• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee
• IT-Consultant

  • Jun 2013 - Dec 2013


Ricoh Belgium

• Belgium
• IT Services and IT Consulting
• 300 - 400 Employee

• ICT Officer

  • Oct 2012 - Dec 2012

  Interne Helpdesk van Ricoh Belgium Interne Helpdesk van Ricoh Belgium



Teleplan nv

• Netherlands
• Architecture and Planning

• Hersteller

  • Mar 2011 - Jul 2011

  Herstellingen van Nokia & HTC Smartphones Herstellingen van Nokia & HTC Smartphones