Suzy Bendezu

Director of Sales Operations at Lignetics
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Contact Information
us****@****om
(386) 825-5501
Location
Denver, Colorado, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Full professional proficiency

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Bio

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Experience

    • United States
    • Paper & Forest Products
    • 1 - 100 Employee
    • Director of Sales Operations
      • Feb 2021 - Present

    • Sales Operations Manager
      • Dec 2019 - Feb 2021

    • United States
    • Manufacturing
    • 1 - 100 Employee
    • VP, Operations
      • Jan 2017 - Jul 2019

      As a VP of Operations, I led sustainable operations with six direct reports and a team of 25 administrative and production employees for a $6M home fragrance brand and manufacturing company. Some of my key contributions include:  Oversaw e-commerce website redesign, order automation, and direct integration with Rosy Rings’ 3PL resulting in improved order turnaround time from five business days to one and increasing average yearly e-commerce revenue growth by 35%.  Spearheaded a brand registry initiative to take over product listings and direct sell products on Amazon via fulfillment by Amazon (FBA), managed Rosy Rings store creation on Amazon, and policed MAP policy pricing of 3rd party sellers.  Implemented product development, sourcing, operations strategy, and training necessary for custom product and private label manufacturing expansion generating $600K+ revenue and a nationwide custom product launch at Anthropologie stores. Show less

    • Operational Director
      • Jun 2015 - Dec 2016

      As an Operational Director, I delivered tailored consultation services to six long-term clients related to establishing product and package sources domestically and internationally, risk management, quality and safety standards, and testing at new factories. One of my key contributions:  Executed a factory transfer for a cut and sew bag client allowing purchase directly from factory saving client 35% on gross profit margin. As an Operational Director, I delivered tailored consultation services to six long-term clients related to establishing product and package sources domestically and internationally, risk management, quality and safety standards, and testing at new factories. One of my key contributions:  Executed a factory transfer for a cut and sew bag client allowing purchase directly from factory saving client 35% on gross profit margin.

    • United States
    • Advertising Services
    • 300 - 400 Employee
    • Senior Director of Operations
      • Jul 2013 - May 2015

      As a Senior Director of Operations, I directed strategic operations with a team of nine direct reports across project management, development, production, and logistics. Some of my key contributions include: Contributed to the centralization of several units into two US teams as a critical step in the company’s accelerated growth in annual revenue from $12M to $32M within four years. Supervised hundreds of projects including initial needs assessment, Cost of Goods management, development, engineering, manufacturing, and delivery with a focus on profitability by developing and executing a project management process. Created project management standards and practices reducing development from 12-months to 8-months. Show less

    • Director of Product Development
      • Oct 2011 - Jun 2013

      As a Director of Product Development, I spearheaded product development activities for major beauty and home good accounts with a team of five direct reports. Some of my key contributions include: Sourced seven new glass, printed packaging, and ceramics factories in China for $5M of initial new business in high-end home goods and beauty packaging and oversaw factory operations and internal team’s management of contract compliance. Managed $10M in revenue from major accounts across multiple industries such as home goods, beauty, and baby care by spearheading end-to-end client service delivery including design, project development, engineering, and production. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Consultant, Package Engineering
      • Apr 2011 - Oct 2011

      As a Consultant, I provided technical packaging guidance for the largest product design and marketing team, the Signature Collection team. Some of my key contributions include:  Collaborated with five Senior Designers and marketing executives on the technical execution of design concepts and offered innovative solutions for packaging design improvements.  Partnered with Marketing, Design, and external vendors to assess and cost engineer package pricing.  Negotiated pricing and production efficiencies with vendors offering technical solutions to meet aggressive cost targets and maintain design intent. Show less

    • United States
    • Personal Care Product Manufacturing
    • 1 - 100 Employee
    • Product Development Senior Manager
      • Apr 2007 - Mar 2011

      As a Product Development Senior Manager, I led product development operations for home goods fragrances, formulas, and packaging with a team of four direct reports across premium brands such as NEST fragrances, Ralph Lauren, Vera Wang, Godiva, Jonathan Adler, Urban Outfitters, and Ulta. Some of my key contributions include:  Conducted cost and profit analysis, leveraged competitive knowledge to negotiate vendor pricing, and identified alternatives for design, development, and procurement to meet target costs achieving a 10% increase in gross profit margins.  Oversaw ~30 domestic and international raw material and finished goods vendor relationships.  Established improved sourcing and development capabilities by diversifying vendor sources, building new relationships with factories throughout Asia, and researching and auditing potential vendors, generating $7M in additional revenue. Show less

Education

  • Columbia University
    B.S, Chemical Engineering
    1997 - 2001

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