Experience

UM Specialist Centre Sdn Bhd

• Malaysia
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Agent

  • Apr 2015 - Present

  ● Manage patients appointments received via call, website request and email. ● Attend customers’ feedback, enquiries and redirect to related units and departments. ● Responsible for setting up doctors' clinical schedules in the main centralized system. ● Taking monthly minutes, filing and related documentations. ● Prepare and do training for new staff joining call centre in terms of system, calls ethiques, flow of calls etc. ● Manage patients appointments received via call, website request and email. ● Attend customers’ feedback, enquiries and redirect to related units and departments. ● Responsible for setting up doctors' clinical schedules in the main centralized system. ● Taking monthly minutes, filing and related documentations. ● Prepare and do training for new staff joining call centre in terms of system, calls ethiques, flow of calls etc.



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Inbound Customer Service Representative

  • Nov 2014 - Jan 2015

  ● Manage calls for Telco services from Singaporean customers. ● Troubleshooting for technical problem raised by customers. ● Handling bills queries and online payments by customers. ● Manage calls for Telco services from Singaporean customers. ● Troubleshooting for technical problem raised by customers. ● Handling bills queries and online payments by customers.



MARINE DEPARTMENT MALAYSIA

• Government Administration
• 1 - 100 Employee

• Assistant of Information Technology Officer, F29

  • Aug 2013 - Aug 2014

  ● Helps to manage meetings/projects which involve information technology (IT) for the department. ● To make sure that all documentation and files are updated. ● Assist in developing, maintaining, implementing and reviewing company policies, rules and regulations in compliance with MS ISO / IEC 27001: 2007 Information Technology Security Techniques – Information Security Management Systems (ISMS). ● Helps to solve simple / medium range networks. ● Helps to solve (if allowed) and takes calls and messages regarding IT-unit related problems. Show less