Experience

Wake Spine & Pain Specialists

• Medical Practices
• 1 - 100 Employee

• Referrals Manager / Process Specialist / Business Analyst

  • Apr 2013 - Present

  Instrumental contributor to the development of productivity measures and reports from daily clinic updates to end of year analysis. Manage multiple groups of employees, from three to fifteen in three different departments, both on site and remote. Focus on all aspects of the clinic from incoming and outgoing referral analysis, patient collection rates, patient retention, scheduled drugs prescription rates, laboratory utilization, etc. Assist in producing provider production quarterly and annual reports. Develop all protocols for MIPS measures and monitor progress. Manage routine check-ins for multiple departments to monitor supervisors, staff, and follow up on any concerns. Developed most of the clinic's standard operating procedures along with training manuals for multiple roles within the clinic and serving as the HIPAA Privacy Officer. Primary recruiter for practice for several years for all roles. Operate as the primary clinic's superuser for the EMR system and tasked with configuring, updating, and correcting any issues that occur. Advanced user of Microsoft Office, particularly Excel and PowerPoint, and coordinates all clinic meetings, both staff and provider meetings, developing the presentations, and often presenting the meeting material. Key Achievements:⮚ Successfully spearheaded and managed the transition from Vonage Business Phones to Comtech, saving the company thousands of dollars in costs and increasing phone coverage 50%.⮚ Personally configured system and trained staff and providers on telehealth at onset of COVID pandemic to maintain operations while maintaining health and safety of staff and patients.⮚ Optimized data management and analysis with development of daily, weekly, monthly, quarterly, and yearly reports for all departments.

• Administrative Manager

  • Jul 2015 - Feb 2016

  -Assist, as part of the management team, in acquisition of two outpatient clinics, doubling clinic size, including deciding which employees to keep, training of all acquired staff and providers on clinic operations, including clinic policies, standard operating procedures, and EMR, credentialing of all acquired providers, implement adjustments in EMR for new services, etc.-Manage all front desk receptionists and referral coordinators, a staff of around 15.-Recruit, interview, and hire all clinic positions, including clinical staff, laboratory staff, management, and billing and administrative staff. Recruit and screen provider applicants.-Monitor providers' schedules and adherence to schedule templates by front desk staff.-Initiate and follow up with credentialing for fifteen providers and all insurance companies.-Continue with all duties as assigned while Project Manager.

• Project Manager

  • Jun 2014 - Jul 2015

  -Manage multiple projects as assigned by management team, working independently and remotely.-Compile productivity and other key reports and statistical summaries for the owners with recommendations or action plans on any issues.-Develop work flow management tools and create staff performance measures.-Utilize report creation tools to establish standard daily, weekly, monthly, quarterly, and yearly clinic reports.-Initiate and follow up with credentialing for five providers and all insurance companies.-Develop clinic protocols for Meaningful Use measures and monitor progress and attest for Meaningful Use; develop PQRS attestation protocols.-Recruit and screen applicants for all clinic positions, including provider, clinical staff, laboratory staff, management, and billing and administrative staff.-Implement automated appointment confirmation system.-Develop and document clinic policies and standard operating procedures.-Manage all clinic meetings for providers, staff, and management, develop agendas, provide presentation materials, create presentation slides, maintain records and meeting minutes.

• Site Supervisor and Billing Specialist

  • Oct 2013 - Jun 2014

  -Supervise employees at secondary clinic location, including monitoring patient flow, addressing patient concerns, assigning duties on an as-needed basis, and coordinating with primary clinic location staff.-Assist with managing accounts receivable and claim follow up, including appeals of incorrectly processed medical claims, monitor submitted medical claims to insurance to ensure efficient response, and development of patient payment plans.-File paper claims to patient insurance companies for reimbursement of medical services.

• Front Desk Receptionist and Patient Account Specialist

  • Apr 2013 - Oct 2013

  -Estimate scheduled patients' financial responsibility according to insurance verification and provide explanation to patients regarding patient accounts and billing information.-Check in to include collecting and posting payments, patient intake, updating patient demographics.-Check out to include scheduling procedures and follow-ups, generating receipts, patient statements, and scanning all medical records and documentation into EMR.-Monitor patient wait times and customer satisfaction.-Answer multi-line phone and manage voice mail and phone forwarding after hours, conduct appointment reminders.



Veterinary Specialty Hospital of the Carolinas

• Nurse

  • Jul 2012 - May 2013

  • Triage incoming emergency patients.• Monitor and treat hospitalized patients.• Perform basic diagnostic and treatment procedures.• Complete routine laboratory procedures.• Educate clients regarding veterinary care of patients. • Triage incoming emergency patients.• Monitor and treat hospitalized patients.• Perform basic diagnostic and treatment procedures.• Complete routine laboratory procedures.• Educate clients regarding veterinary care of patients.



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Kennel Manager, Veterinary Technician, and Client Service Representative

  • Jan 2008 - Sep 2012

  • Supervise and schedule kennel staff.• Develop prescription diet inventory process, maintain, and manage orders.• Administer medications, monitor, feed and care for patients.• Acquire laboratory samples from patients.• Aid veterinarians during treatments and examinations of patients.• Update and maintain patient records and client billing.• Schedule appointments and report laboratory results to owners. • Supervise and schedule kennel staff.• Develop prescription diet inventory process, maintain, and manage orders.• Administer medications, monitor, feed and care for patients.• Acquire laboratory samples from patients.• Aid veterinarians during treatments and examinations of patients.• Update and maintain patient records and client billing.• Schedule appointments and report laboratory results to owners.