Experience

Suzuya Japanese Market

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Cashier / Grocery Clerk / Online Store Associate Manager

  • Jul 2022 - Present

  Handle cash and credit card transactions Answer phone calls from vendors and customers, and provide a positive customer service Receive and stock inventory, ensure the store is well stocked and presented Fulfill online customer orders and prepare for each delivery/pick-up method Clean work area to ensure a safe and sanitary work environment Maintain online store inventory and online store website using Clover and Ecwid Photograph new products, edit photos, and upload new products information to the online store Create a weekly newsletter using Mailchimp Assists with computer-related issues



Sanshin Koumuten

• Kyoto, Kyoto, Japan

• Front Desk Staff

  • Jan 2019 - Jul 2019

  * Delivered excellence in customer service in a fast-paced environment. * Assisted with data entries, Booking Systems, managing money, and other duties. * Dealt with guests and other office duties at three different locations daily. Assisted staff members via phone, and worked at two locations daily, all locations at times. Calling other traveling agencies to resolve guests’ needs (misunderstanding, complaints, booking requests, etc.). * Assisted guests with small children to find a different accommodation on the day they arrived at check-in. Explained patiently that our place does not allow small children to stay as stated in our website/booking systems. Called/searched for other accommodations that allow small children to stay at a reasonable price/distance. Some guests were unhappy but understood the situation in the end. * Reorganized the office, and revised flyers, posters, and guest guidebooks to a more readable/user-friendly design.



Canadian Co Co Tours Inc

• Vancouver, Canada Area

• Operations Agent

  • Dec 2017 - Nov 2018

  * Corresponded with Japanese and Canadian suppliers, created tour itineraries, and made all arrangements including all reservations, admissions, guides, transportations, etc. for each tour requirement. * Noticed that new requests from one of the clients had stopped, Informed the client, helped discovered the technical issue, and made all reservations for the client’s requests before the deadline. * Assisted customer service and organized data entries. * Corresponded with Japanese and Canadian suppliers, created tour itineraries, and made all arrangements including all reservations, admissions, guides, transportations, etc. for each tour requirement. * Noticed that new requests from one of the clients had stopped, Informed the client, helped discovered the technical issue, and made all reservations for the client’s requests before the deadline. * Assisted customer service and organized data entries.



ILSUNG MANAGEMENT PTY LTD

• Beerwah, QLD

• Farm Worker

  • Mar 2017 - Jul 2017

  Planting, weeding, picking and packing strawberries. Planting, weeding, picking and packing strawberries.



Kyoto Co-op Food Product Company

• Kyoto, Kyoto, Japan

• Meat Process Worker

  • Dec 2016 - Jan 2017



ZeroChaos

• Home

• Ads Quality Rater

  • Mar 2016 - Aug 2016

  Evaluate and provide feedback and analysis by submitting a rating using custom software. Contract job. Evaluate and provide feedback and analysis by submitting a rating using custom software. Contract job.



Consular Office of Japan

• Portland, Oregon

• Office Assistant

  • Jun 2016 - Jun 2016

  Provided instruction and assistance to voters during an election. Provided instruction and assistance to voters during an election.



Welocalize

• United States
• Translation and Localization
• 700 & Above Employee

• Japanese Linguistic Tester (Contract)

  • Apr 2016 - Jun 2016

  Write up and report relevant bugs and errors and analyze data for voice recognition and localization using custom software. Write up and report relevant bugs and errors and analyze data for voice recognition and localization using custom software.



CLASS

• Portland, Oregon Area

• Graphic Design Intern

  • Oct 2015 - Feb 2016

  Designed logo and website for a startup organization CLASS. Provided two types of logo design color, for print and digital format using Adobe Illustrator. Created web design wireframe using Adobe InDesign, then created the web design using Wix.com. Designed logo and website for a startup organization CLASS. Provided two types of logo design color, for print and digital format using Adobe Illustrator. Created web design wireframe using Adobe InDesign, then created the web design using Wix.com.