Experience

Luxome®

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Mar 2022 - Present



Around Town Flats

• Real Estate
• 1 - 100 Employee

• Lettings Manager

  • Sep 2020 - Sep 2022



Leaders Romans Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Lettings manager

  • Jan 2019 - Jan 2020

• Senior lettings negotiator

  • Nov 2018 - Jan 2019

• Property Manager

  • Sep 2017 - Nov 2018



Edward Mellor

• Lettings Consultant

  • Jan 2017 - Jul 2017

  After promotion to a role of Lettings Consultant – a new job created for me - I was tasked with creating a day-to-day structure and processes for roll out across the company, working out of a new office in Withington. This has involved attending auctions and identifying and approaching buy-to-let landlords, establishing their needs and any opportunities to promote our services, liaising with landlords for appraisals and negotiating fees. I look at booked and completed rental valuations… Show more After promotion to a role of Lettings Consultant – a new job created for me - I was tasked with creating a day-to-day structure and processes for roll out across the company, working out of a new office in Withington. This has involved attending auctions and identifying and approaching buy-to-let landlords, establishing their needs and any opportunities to promote our services, liaising with landlords for appraisals and negotiating fees. I look at booked and completed rental valuations on the company’s Vebra system on a daily basis and create my own list of cancellations and identify any issues by contacting landlords direct in order to offer appropriate property management services. I also make potential landlords aware of rental legislation, send property details to applicants, match landlords with contactors and keep landlords up to date with interest in their properties in order to ensure they are receive consistent and effective service.

• Portfolio Manager

  • Feb 2016 - Jan 2017

  Responsibilities • Liaising with clients, contractors and internal staff, verbally and in writing, and providing customer service to clients in person and on the telephone, often acting as the first point of contact for both • Providing an end-to-end service, receiving applications and liaising with landlords and tenants to move in, including processing tenant information, liaising with the reference agency, informing tenants and landlords of the outcome, booking move-in appointments… Show more Responsibilities • Liaising with clients, contractors and internal staff, verbally and in writing, and providing customer service to clients in person and on the telephone, often acting as the first point of contact for both • Providing an end-to-end service, receiving applications and liaising with landlords and tenants to move in, including processing tenant information, liaising with the reference agency, informing tenants and landlords of the outcome, booking move-in appointments and handing over keys • Processing cash and card payments • Creating and maintaining tenant files and updating database • Coordinating maintenance contractors and developing trusting and honest professional relationships • Compiling evidence (inventories, outgoing reports, invoices etc) for disputed deductions • Upselling products and services to landlords and tenants • Diary management, including chasing tenancy renewals and arrears • Knowledge and understanding of IT systems (Vebra and Gemini, plus various Microsoft packages) Skills • Meeting deadlines and setting priorities while maintaining consistently high standards • A proactive approach to projects and challenges • Business-like and professional manner, with a good understanding of confidentiality / data protection • Ability to establish trust and rapport with maintenance contractors, rewarding good work with repeat business and getting consistent priority service in return (Handy Ladies, Henshaw’s etc) • Confident and enthusiastic, with the ability to solve problems quickly and calmly while engaging with clients, tenants, contractors and Edward Mellor staff at all levels • In-depth knowledge of – and belief in – our products and services, allowing me to promote them with genuine enthusiasm that engages clients and persuades them of the benefits of our offering



O'Connor Bowden

• Manchester, United Kingdom

• Portfolio Administrator

  • Oct 2014 - Dec 2015

  Responsibilities Drawing up all legal documents for new tenancies, checking references and moving Coordinating and resolving maintenance issues Releasing tenant deposits Carrying out inventories, inspections on properties and producing reports Diary management, including chasing tenancy renewals and outstanding arrears Processing cash and card payments, and creating and issuing invoices Preparing reports, according to brand standards General admin duties including… Show more Responsibilities Drawing up all legal documents for new tenancies, checking references and moving Coordinating and resolving maintenance issues Releasing tenant deposits Carrying out inventories, inspections on properties and producing reports Diary management, including chasing tenancy renewals and outstanding arrears Processing cash and card payments, and creating and issuing invoices Preparing reports, according to brand standards General admin duties including filing, photocopying, scanning and faxing Acting as a first point of contact for the office, meeting and greeting clients and tenants Creating and maintaining tenant files and keeping database updated Liaising with clients, contractors and internal staff both verbally and in writing Providing customer service to clients face to face and on the telephone tenants in Skills Meeting deadlines and setting priorities while maintaining consistently high standards A proactive approach to projects and challenges Excellent knowledge of all Microsoft packages including Word, Outlook, PowerPoint, Excel Excellent organisation and communication skills, with a good understanding of confidentiality and data protection issues Confident and enthusiastic, with the ability to solve problems quickly and calmly while engaging with people at all levels of seniority Show less Responsibilities Drawing up all legal documents for new tenancies, checking references and moving Coordinating and resolving maintenance issues Releasing tenant deposits Carrying out inventories, inspections on properties and producing reports Diary management, including chasing tenancy renewals and outstanding arrears Processing cash and card payments, and creating and issuing invoices Preparing reports, according to brand standards General admin duties including… Show more Responsibilities Drawing up all legal documents for new tenancies, checking references and moving Coordinating and resolving maintenance issues Releasing tenant deposits Carrying out inventories, inspections on properties and producing reports Diary management, including chasing tenancy renewals and outstanding arrears Processing cash and card payments, and creating and issuing invoices Preparing reports, according to brand standards General admin duties including filing, photocopying, scanning and faxing Acting as a first point of contact for the office, meeting and greeting clients and tenants Creating and maintaining tenant files and keeping database updated Liaising with clients, contractors and internal staff both verbally and in writing Providing customer service to clients face to face and on the telephone tenants in Skills Meeting deadlines and setting priorities while maintaining consistently high standards A proactive approach to projects and challenges Excellent knowledge of all Microsoft packages including Word, Outlook, PowerPoint, Excel Excellent organisation and communication skills, with a good understanding of confidentiality and data protection issues Confident and enthusiastic, with the ability to solve problems quickly and calmly while engaging with people at all levels of seniority Show less



JP Hay Sales & Lettings

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Lettings Negotiator

  • Apr 2014 - Oct 2014

  Responsibilities Liaising between potential tenants and landlords Updating landlords on the status of their properties Quickly and efficiently dealing with enquiries as they come into the office Conducting consecutive viewings across the company’s portfolio on a daily basis Sending out application forms to new tenants Making initial assessment of new properties and preparing detailed inventories, including photography Undertaking and producing detailed inspection… Show more Responsibilities Liaising between potential tenants and landlords Updating landlords on the status of their properties Quickly and efficiently dealing with enquiries as they come into the office Conducting consecutive viewings across the company’s portfolio on a daily basis Sending out application forms to new tenants Making initial assessment of new properties and preparing detailed inventories, including photography Undertaking and producing detailed inspection reports Checking tenants out of properties Assessing and negotiating deposit deductions before authorising payment with line manager Checking tenants into properties Briefing and advising new tenants on the implications on signing inventories Sourcing and placing orders with a number of different maintenance contractors Skills Adept communicator, with the ability to put people at ease and quickly engage with both landlords and tenants, especially in face-to-face situations Informed and persuasive saleswoman Ability to troubleshoot problems, take responsibility for the situation and coordinate any actions Punctual and conscientious, with a willingness to go the extra mile Real enthusiasm for employing best practice and a desire to continuously improve Committed, motivated and able to thrive in fast-paced, target-driven environments Show less Responsibilities Liaising between potential tenants and landlords Updating landlords on the status of their properties Quickly and efficiently dealing with enquiries as they come into the office Conducting consecutive viewings across the company’s portfolio on a daily basis Sending out application forms to new tenants Making initial assessment of new properties and preparing detailed inventories, including photography Undertaking and producing detailed inspection… Show more Responsibilities Liaising between potential tenants and landlords Updating landlords on the status of their properties Quickly and efficiently dealing with enquiries as they come into the office Conducting consecutive viewings across the company’s portfolio on a daily basis Sending out application forms to new tenants Making initial assessment of new properties and preparing detailed inventories, including photography Undertaking and producing detailed inspection reports Checking tenants out of properties Assessing and negotiating deposit deductions before authorising payment with line manager Checking tenants into properties Briefing and advising new tenants on the implications on signing inventories Sourcing and placing orders with a number of different maintenance contractors Skills Adept communicator, with the ability to put people at ease and quickly engage with both landlords and tenants, especially in face-to-face situations Informed and persuasive saleswoman Ability to troubleshoot problems, take responsibility for the situation and coordinate any actions Punctual and conscientious, with a willingness to go the extra mile Real enthusiasm for employing best practice and a desire to continuously improve Committed, motivated and able to thrive in fast-paced, target-driven environments Show less



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relations Advisor

  • Aug 2006 - May 2014

  Responsibilities Keeping up to date with new products and services Processing transfers Giving customers balances Processing full standard data protection security Processing applications for loans, visas, savings and current accounts Registering customers for internet banking Dealing with customer enquiries in a polite and efficient manner Following Co-operative policies and procedures and working within a team Skills Managing my targets on a monthly basis and… Show more Responsibilities Keeping up to date with new products and services Processing transfers Giving customers balances Processing full standard data protection security Processing applications for loans, visas, savings and current accounts Registering customers for internet banking Dealing with customer enquiries in a polite and efficient manner Following Co-operative policies and procedures and working within a team Skills Managing my targets on a monthly basis and calculating how to over achieve Time management Dealing with complaints with empathy Enthusiastic attitude and a strong desire to do my best A positive, proactive and conscientious attitude - the customer isn't always right but they always deserve to be treated with respect Mentoring individuals and motivating teams, including creating incentives to address deficiencies Continuously improving my knowledge and understanding of the bank’s systems, processes and products

• Customer Relations Advisor

  • Nov 2009 - Apr 2010

  Responsibilities Keeping up to date with new products and services Processing transfers Giving customers balances Processing full standard data protection security Processing applications for loans, visas, savings and current accounts Registering customers for internet banking Dealing with customer enquiries in a polite and efficient manner Following Co-operative policies and procedures and working within a team Skills Managing my targets on a monthly basis and… Show more Responsibilities Keeping up to date with new products and services Processing transfers Giving customers balances Processing full standard data protection security Processing applications for loans, visas, savings and current accounts Registering customers for internet banking Dealing with customer enquiries in a polite and efficient manner Following Co-operative policies and procedures and working within a team Skills Managing my targets on a monthly basis and calculating how to over achieve Time management Dealing with complaints with empathy Enthusiastic attitude and a strong desire to do my best A positive, proactive and conscientious attitude - the customer isn't always right but they always deserve to be treated with respect Mentoring individuals and motivating teams, including creating incentives to address deficiencies Continuously improving my knowledge and understanding of the bank’s systems, processes and products