Suzie Firpi
Account Director at Rabinovici & Associates- Claim this Profile
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Bio
Credentials
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Call Center Management Certification
Benchmark PortalApr, 2015- Oct, 2024 -
Lean 6 Sigma GreenBelt
Professor Lee Camp - Georgia Institute of TechnologyNov, 2013- Oct, 2024
Experience
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Rabinovici & Associates
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United States
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Advertising Services
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1 - 100 Employee
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Account Director
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Jun 2019 - Present
• Leading a team with multiple clients on strategic brand and campaign initiatives
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Account Executive
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Mar 2017 - Jun 2019
• Developing marketing strategies and executing demand generation campaigns for B2B companies• Managing multiple projects including print, multimedia, digital, content development, and events• Generating level-of-effort estimates, production schedules, and managing project budgets and timelines
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Account Coordinator
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Jul 2015 - Mar 2017
• Managing strategic and tactical projects for B2Bs, including print and digital campaigns, photography shoots and website redesigns/enhancements• Scheduling and coordination of deliverables and timelines with internal and external resources, review/QA of each deliverable, and constant, pro-active communication to the client
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Autotrader US
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United States
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Advertising Services
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700 & Above Employee
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Customer Support Supervisor
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Aug 2014 - Apr 2015
• Responsible for day-to-day operations of associates in a 50+ seat contact center, 8 direct reports• Driving customer satisfaction "beyond the norm" through role modeling and coaching expected behaviors• Focused on increasing performance, quality standards, training, career coaching and departmental goal planning• Monitored productivity and performance standards• Planned and directed workflow and project assignments• Conducted interviews, hiring, training, evaluation of staff• Partnered with Senior Management to develop policies, procedures, process improvements
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Dealer Concierge
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Jun 2010 - Aug 2014
Provided dealerships with superior customer service. Managing technical issues in an online advertising platform, and guiding accounts towards optimizing their campaigns. Provided support to the Customer Operations Manager and Sales Manager. Managed invoices for all dealer and commercial customers. Supported Sales Representatives to identify upsell opportunities.
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Assistant Composing Manager
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Dec 2008 - Jun 2010
Managing the production of six monthly national magazines. Communicated advertisement availability, traffic workflow and deadlines for the Sales & Art departments. Reviewed all advertisements for key placement and marketing enhancements. Reviewed statistical and data reports on all advertising.
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Key Account Sales Assistant
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Sep 2007 - Dec 2008
Assisted the top two Key Account Sales Reps with all advertising sales and account management. Provided assistance to key account customers. Scheduled advertising orders, ensured billing accuracy and selected key placement of all advertisements in six national monthly magazines and online.
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National Advertising Coordinator
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Apr 2005 - Sep 2007
Traffic coordinator of three national monthly magazines. Responsible for creating deadline schedules for selling and designing advertisements, as well as printing and shipping of the magazines. Liaison between the design and composing departments.
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Circulation Manager/Human Resources Manager/Accounts Payable
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May 2003 - Apr 2005
Managing the wholesale distribution of three national monthly magazines. Human Resource Manager of 20+ employees.
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Education
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2010 - 2014
St. Petersburg College
Business Administration and Management, General -
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The University of South Dakota
Business Administration and Management, General -
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South Dakota State University
Business Administration and Management, General
Community
