Experience

Freedom Graphic Systems

• United States
• Printing Services
• 100 - 200 Employee

• Strategic Account Sales Manager

  • Nov 2022 - Present

• Senior Account Manager

  • Aug 2016 - Nov 2022



Innovairre

• United States
• Advertising Services
• 200 - 300 Employee

• Project Manager

  • Jul 2007 - Jul 2016

  Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking customer service operations for the company’s largest direct mail client, including managing and tracking regular monthly mailings and special facility-wide projects while delivering excellence in customer service to key clientele. Spearhead streamlined practices to efficiently move projects throughout the plant, including attending client meetings to support account practices while… Show more Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking customer service operations for the company’s largest direct mail client, including managing and tracking regular monthly mailings and special facility-wide projects while delivering excellence in customer service to key clientele. Spearhead streamlined practices to efficiently move projects throughout the plant, including attending client meetings to support account practices while conceptualizing and implementing cost-saving practices for company. Lead targeted decision-making among a three-member project management team, including providing daily support, guidance, and leadership for entire account team while serving as direct point-of-contact for personnel. Coordinate efforts with clients to manage all projects while achieving recognition for services and quality control. Show less Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking customer service operations for the company’s largest direct mail client, including managing and tracking regular monthly mailings and special facility-wide projects while delivering excellence in customer service to key clientele. Spearhead streamlined practices to efficiently move projects throughout the plant, including attending client meetings to support account practices while… Show more Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking customer service operations for the company’s largest direct mail client, including managing and tracking regular monthly mailings and special facility-wide projects while delivering excellence in customer service to key clientele. Spearhead streamlined practices to efficiently move projects throughout the plant, including attending client meetings to support account practices while conceptualizing and implementing cost-saving practices for company. Lead targeted decision-making among a three-member project management team, including providing daily support, guidance, and leadership for entire account team while serving as direct point-of-contact for personnel. Coordinate efforts with clients to manage all projects while achieving recognition for services and quality control. Show less



Openfirst (A Quad Graphics Company)

• Fredericksburg, VA

• Program Manager

  • Sep 2001 - Jun 2007

  Strategically steered oversight of a high-volume mail house accounts and daily operations of personnel, including directing a four-member staff, as well as planning and prioritizing team workflow to meet and exceed objectives. Created and implemented processes and procedures to ensure production accuracy, including actively communicating with clients and overseeing changes to programs, as well as handling account invoicing. Strategically steered oversight of a high-volume mail house accounts and daily operations of personnel, including directing a four-member staff, as well as planning and prioritizing team workflow to meet and exceed objectives. Created and implemented processes and procedures to ensure production accuracy, including actively communicating with clients and overseeing changes to programs, as well as handling account invoicing.



Gannett | USA TODAY NETWORK

• United States
• Media Production
• 700 & Above Employee

• Lead Prepress Operator

  • 1999 - 2001

  Capitalized on the opportunity to manage daily operations, personnel, and equipment to ensure timely close to pressroom for jobs (e.g. USA Today, New York Times), including serving as point-of-contact for customer issues. Established CTP system for USA Today at a Springfield site, including operating and maintaining CTP system, handling communications with USA Today, representing Springfield printing facility in USA Today tours, and helping create and implement SOPs for the efficient… Show more Capitalized on the opportunity to manage daily operations, personnel, and equipment to ensure timely close to pressroom for jobs (e.g. USA Today, New York Times), including serving as point-of-contact for customer issues. Established CTP system for USA Today at a Springfield site, including operating and maintaining CTP system, handling communications with USA Today, representing Springfield printing facility in USA Today tours, and helping create and implement SOPs for the efficient production of both USA Today and New York Times.

• USA Today Lead Fax Operator

  • 1997 - 1999

  Contributed sharp analytical abilities toward coordinating fast-paced pre-press close for all editions of USA Today, including processing print site mail, daily billing, inventory, key spreadsheets, and email communications. Optimized operations efficiency by maintaining diverse fax room equipment through preventative maintenance scheduling, crisis troubleshooting, and interaction with support personnel, including resourcefully liaising among press department, distribution center, and… Show more Contributed sharp analytical abilities toward coordinating fast-paced pre-press close for all editions of USA Today, including processing print site mail, daily billing, inventory, key spreadsheets, and email communications. Optimized operations efficiency by maintaining diverse fax room equipment through preventative maintenance scheduling, crisis troubleshooting, and interaction with support personnel, including resourcefully liaising among press department, distribution center, and maintenance teams, as well as plant managers for production resolution. Interacted with customers, including proactively meeting with customers and responding to diverse complaints. Exhibited solid communication proficiencies toward serving as a host for popular USA Today departmental tours.

• Production Assistant/Coordinator

  • 1993 - 1997

  Played a vital role as team lead for daily classified and editorial pages, including ensuring demonstrating knowledge of all print production phases of classifieds to strategically reduce production time to 3 hours daily.