Suzie Dergham
Chief Executive Officer at Guru- Claim this Profile
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Topline Score
Bio
James Van Aken
Few people are lucky to be able to report to a manager that is also a mentor - but I did when I worked for Suzie. I reported to Suzie for about a year and a half and, even though I no longer report to her, I still seek out her guidance whenever possible. I was most impressed in her ability to give all of her clients, big or small, the same quality of care and consideration. As a team member or leader, Suzie earns my highest recommendation.
Joseph Pomaville
Suzie has a brilliant mind! I would assume its endless with innovative ideas. A great person to be around and to work with. I would recommend her as a teammate for any number of endeavors!
James Van Aken
Few people are lucky to be able to report to a manager that is also a mentor - but I did when I worked for Suzie. I reported to Suzie for about a year and a half and, even though I no longer report to her, I still seek out her guidance whenever possible. I was most impressed in her ability to give all of her clients, big or small, the same quality of care and consideration. As a team member or leader, Suzie earns my highest recommendation.
Joseph Pomaville
Suzie has a brilliant mind! I would assume its endless with innovative ideas. A great person to be around and to work with. I would recommend her as a teammate for any number of endeavors!
James Van Aken
Few people are lucky to be able to report to a manager that is also a mentor - but I did when I worked for Suzie. I reported to Suzie for about a year and a half and, even though I no longer report to her, I still seek out her guidance whenever possible. I was most impressed in her ability to give all of her clients, big or small, the same quality of care and consideration. As a team member or leader, Suzie earns my highest recommendation.
Joseph Pomaville
Suzie has a brilliant mind! I would assume its endless with innovative ideas. A great person to be around and to work with. I would recommend her as a teammate for any number of endeavors!
James Van Aken
Few people are lucky to be able to report to a manager that is also a mentor - but I did when I worked for Suzie. I reported to Suzie for about a year and a half and, even though I no longer report to her, I still seek out her guidance whenever possible. I was most impressed in her ability to give all of her clients, big or small, the same quality of care and consideration. As a team member or leader, Suzie earns my highest recommendation.
Joseph Pomaville
Suzie has a brilliant mind! I would assume its endless with innovative ideas. A great person to be around and to work with. I would recommend her as a teammate for any number of endeavors!
Credentials
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Astute Management
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Experience
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Guru Experience Co.
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United States
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Museums, Historical Sites, and Zoos
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1 - 100 Employee
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Chief Executive Officer
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Oct 2020 - Present
Helping museums invest in their digital future. Guru Experience Co. offers museums, historic sites, and galleries a holistic mobile guide platform for engaging and connecting with your audiences. Whether they are onsite or visiting virtually, our mobile guide platform was built with over 35 feature sets to connect with and engage your visitors in both practical and surprising ways. From the traditional audio tour, to AR & ticketing, your unique mobile guide will help take your audience engagement to the next level. Show less
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Chief Operating Officer
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Feb 2020 - Oct 2020
Guru creates a bridge between cultural institutions and a 21st-century audience. We work with museum, zoo, and aquarium partners to not only enhance the visitor experience but also provide digital strategies to meet the educational and financial goals of institutions. How do we do it? Through a potent, customizable cocktail of leading-edge technology, compelling, interactive content, and data. Museums have connected people to art and culture for centuries. Our goal is to help our partners do that for years to come using Guru’s proprietary location-aware technology with intuitive way-finding that conveniently delivers the relevant content based on a visitor’s location. As the COO of Guru, I design, plan and implement business strategies. Implement internal processes and procedures. Set comprehensive goals for business growth and success-Establish policies and procedures that promote company culture and vision-Oversee daily operations and the work of executives -Collaborate daily with Guru employees to enhance our SaaS-Be a motivator for taking our service offers to the next level for our Partners-Analyze and interpret data and metrics-Create business strategy plans for the Board-Take the lead in expansion activities -Most Importantly maintain relationships with partners and vendors Show less
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Director of Experience
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Jan 2020 - Feb 2020
The Director of Experience touches all facets of the business focusing on Guru operations and partners success. Encompassing a passion for helping our partners and ensuring they are provided with a remarkable/one of a kind experience. Responsible for owning & managing all operational SOPs on-site, to ensure that the contractual targets and metrics are met and exceeded. This includes implementing strategies to strengthen client partnerships, with an emphasis on continued improvement to the overall client/visitor experience. Show less
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Antenna International
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Senior Account & Operations Manager
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Feb 2018 - Jan 2020
In addition to the responsibilities of an Account Manager:I also, act as the first point of contact for all US site managers and commercial operations teams. I ensure my team is managing the following at each Client location:• Maximize the number of tour users by ensuring the guide is pro-actively offered to all eligible attendees.• Ensure sufficient staffing level in place so that we are not overstaffed but at the same time ensuring we are not losing sales.• Own the implementation of Antenna’s reporting and scheduling systems and processes, within the region and effective ongoing usage.• Reduce lost players by following the approved loss prevention best practices.• Develop and manage project plans for installations and de-installations. • Develop, train and carry out all aspects of performance management with Site Staff.• Inventory and budget forecasts. Show less
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Strategic Account Manager- East Coast
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May 2016 - Jan 2020
Account Managers manage existing Tier 1 Client relationships, generate incremental sales revenues with Existing customers in their assigned Territory, and provide operational oversight and line management of Antenna staff working at a client site to ensure appropriate product and service delivery. Account Managers are responsible for managing overall customer satisfaction with their assigned Existing customers. Personally I Manage Client relationships at sites like MoMA, Statue of Liberty/ Ellis Island, The MET, and The Whitney. • Manage all contractual issues with client, adhering to Antenna standards of practice. Undertake client contract renewals and tender processes for Existing customers.• Manage project specific P&L / budgets to achieve & exceed target margin / company contribution. Meet and exceed sales and operational targets. • Provide sales support and account management to Existing Antenna customers, and transition new customers to Existing customers. • Collaborate with Regional Sales Directors and Regional Sales Managers as directed by management. • Input information regarding sales activities and sales pipeline in Antenna’s CRM system to ensure accountability and management awareness. • Work with Antenna Finance, Operations, Tech, Digital Media, and other departments to transact business with Existing customers.• Conduct sales prospecting activities as directed by management within assigned Territory to identify and qualify new business opportunities with Existing customers. Show less
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Account Manager
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Jan 2015 - May 2016
Account Managers manage existing customer relationships, generate incremental sales revenues with Existing customers in their assigned Territory, and provide operational oversight and line management of Antenna staff working at a client site to ensure appropriate product and service delivery. Account Managers are responsible for managing overall customer satisfaction with their assigned Existing customers. Personally I Manage Client relationships at sites like MoMA, Statue of Liberty/ Ellis Island and, The Empire State Building. • Manage all contractual issues with client, adhering to Antenna standards of practice. Undertake client contract renewals and tender processes for Existing customers.• Manage project specific P&L / budgets to achieve & exceed target margin / company contribution. Meet and exceed sales and operational targets. • Provide sales support and account management to Existing Antenna customers, and transition new customers to Existing customers. • Collaborate with Regional Sales Directors and Regional Sales Managers as directed by management. • Input information regarding sales activities and sales pipeline in Antenna’s CRM system to ensure accountability and management awareness. • Work with Antenna Finance, Operations, Tech, Digital Media, and other departments to transact business with Existing customers.• Conduct sales prospecting activities as directed by management within assigned Territory to identify and qualify new business opportunities with Existing customers. Show less
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Assoc. Client Service Manager
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Jun 2014 - Jan 2015
Job Summary:-Oversee the client relationship for key Museum and Historic Site clients from the point a contract is signed, through delivery of the project, and on-going through the life of the relationship-Work with internal Digital Media, Technical, and Financial teams to ensure on time project delivery at the highest level of customer service-Support on-site operations with suggestions and best practices for operational set up, marketing, and sales strategies-For some clients this position will hire, train and supervise on-site staff management and staff-Responsible for financial reconciliation and reporting for all assigned clientsResponsible for evaluating and adjusting equipment needs on-going for the life of a project-Works with the Sales Manager to properly budget for a project and adjust projections on a monthly basisKey Responsibilities:-Deliver the revenue targets for ssigned projects-Assume responsibility for the delivery of all assigned projects-Work with Regional Technicians for all equipment installations and maintenanceProvide Weekly and Monthly reports that provide both good quality forecasting of future performance, and retrospective reporting of actual results, as required-Create annual revenue and cost budgetsActively lead and develop team of Client Services personnel on-site-Collaborate closely with HR to ensure timely implementation of all people-related processes for assigned staffed projects Show less
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Site Manager
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Jun 2013 - Jun 2014
Site Manager overseeing the day-to-day business of the audio tour program- Ensure that site service and devices are fully operational - Manage shrinkage and best practice procedures on site- Provide excellent customer service to the Client and visitors- Responsible for all aspects of staff management, including recruitment, training, performance management, and payroll in accordance with Company policies and procedures- Act as primary point of contact for the Company and the Client, reporting any operational issues to the appropriate management. Show less
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Organic Modernism
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New York City
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Store Manager
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2011 - May 2013
District manager to 3 furniture stores in Manhattan - Managed sales associates, conducted interviews, trained new employees - Prepared monthly expense reports for store locations - Worked with designers and clients, created sales orders, purchase orders. - Handled advertising for Chelsea locations District manager to 3 furniture stores in Manhattan - Managed sales associates, conducted interviews, trained new employees - Prepared monthly expense reports for store locations - Worked with designers and clients, created sales orders, purchase orders. - Handled advertising for Chelsea locations
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Artist Apprentice
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2009 - 2010
Live-in Artist Apprenticeship: -Created & Sold Fine Art in a Gallery-Studio Setting -Made Fine Art to finish for Artist Barre Pinske -Created Custom Art work for Businesses -Chainsaw Carving (Hydraulic/Gas) -Indoor Maintenance to Gallery -Creating wall space, Lighting and, Hanging of art work Live-in Artist Apprenticeship: -Created & Sold Fine Art in a Gallery-Studio Setting -Made Fine Art to finish for Artist Barre Pinske -Created Custom Art work for Businesses -Chainsaw Carving (Hydraulic/Gas) -Indoor Maintenance to Gallery -Creating wall space, Lighting and, Hanging of art work
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Education
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2004 - 2009
SUNY Plattsburgh
Bachelor of Arts (B.A.), Printmaking
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