Experience

Totalis People

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Learning Support Assessor

  • Dec 2012 - Present

  Responsible for maintaining a caseload of learners who are working towards achieving Hospitality, Management and Customer service BTEC qualifications to Level 3. Delivery of essential skills in Numeracy and Literacy to level 2. Ensure assessment processes are followed in line with guidelines set by the awarding bodies. Actively recruit learners as appropriate to maintain caseload and ensure learner retention is at acceptable levels. Motivate and drive learners to achieve framework in line with agreed target deadlines. While completing the assessment processes I monitored health & safety, equality and diversity and offer pastoral care if needed. Colleague support for the un-qualified by completing countersigning on a monthly basis and provide support on a 1-1 basis monthly. Show less



First4Skills

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Training assessor

  • Jun 2009 - Sep 2012

  Deliver vocational training in Hospitality, Team Leading and Customer services up to Level 2 BTEC Standards. I completed these courses provenience wide to a wide range of businesses. Deliver vocational training in Hospitality, Team Leading and Customer services up to Level 2 BTEC Standards. I completed these courses provenience wide to a wide range of businesses.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2006 - Jun 2010

  Contributing to the store success by assisting the manager in executing store operations; following cash management and Health and Safety practices; leading by example with attendance and punctuality. Constantly reviewing store environment and key business indicators to identify problems, concerns and opportunities for improvement Planning and executing promotions and deploying shifts. Stock ordering on a weekly basis and ensuring that cost of goods remain low. District representative for all Northern Ireland staff; delivering legendary customer service while encouraging a ‘customer comes first’ attitude; connecting with customers and developing relationships within the local community; assisting with partner development through coaching on store operational standards. Show less



Willis Engineering Ltd

• Lurgan

• Procurement Assistant

  • Sep 2000 - Mar 2006

  Working along side main purchaser and accounts manager, inputting all costing data on the relevant systems and maintaining accurate account systems. Calculate the work’s wages on a weekly basis. Liaise with the managing director with reference to final accounts for work in progress. Various personnel aspects, from explaining terms and conditions of contract to new employees, issuing warnings and monitoring staff attendance and performance. Gather all sub contractor information on a weekly basis to issue orders for work carried out and charged to the clients. Book all flights, cars and accommodation when required for management. Show less