Experience

Gijima

• Information Technology Service Delivery Manager

  • Nov 2019 - Present

• Business Operations Manager

  • Sep 2019 - Nov 2019



T-Systems South Africa

• Service Chain Operations Manager

  • Nov 2012 - Aug 2019

  Background:The OPM manages a Service Chain, made up of several Service Delivery Elements, and might be a dedicated manager for OPM tasks, or a role, depending on demand. This job vacancy is for a dedicated OPM.Main Purpose of the Job:To ensure that effective and efficient production service delivery are provided by T-Systems or its contracted partners to a specific client or number of clients. This includes all standard delivery elements (SDE’s) from a client point of view for… Background:The OPM manages a Service Chain, made up of several Service Delivery Elements, and might be a dedicated manager for OPM tasks, or a role, depending on demand. This job vacancy is for a dedicated OPM.Main Purpose of the Job:To ensure that effective and efficient production service delivery are provided by T-Systems or its contracted partners to a specific client or number of clients. This includes all standard delivery elements (SDE’s) from a client point of view for all contracted services with an end-to-end service and SLA view, which are grouped into one Service Chain.Description of Responsibilities: • To be the Operational interface between the SDM and CSS for contracted Service Delivery• Responsible for incident, problem, change and escalation management for commissioned services.• Responsible for asset and configuration management.• To ensure quality delivery of CSS operational staff, partners, vendors and suppliers.• To plan, develop, manage and report on the scope of contracted CSS services within time, quality and cost.• Responsible for the Technical and content-related operational concepts, including cost accounting to SDM.• To provide support to the SDM with regard to Technical solutions and cost optimisation. • To plan, develop and implement measures, in consultation with SDM, to improve efficiency of service delivery to client.• Regular communication with SDM regarding performance, quality and cost.• Provision of agreed-upon technical inventory and performance data.• To utilise and optimise client specific tool sets in line with T-Systems processes and procedures.• To manage and develop relevant CSS staff to ensure their optimal utilisation.• To identify skills development requirements and create opportunities for growth.Qualifications and experience required: • IT related qualification and ITIL Certification (essential)• Business related qualification (desirable)• Experience in Vendor/ Supplier / Partnership management Show more Show less



Rio Tinto

• Program/Project Manager

  • Apr 2011 - Nov 2012

  Job Purpose:Plan, track, monitor and control activities of large and complex projects, and oversee activities of Project Managers to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through project methodologies and people management.Outputs:1. MANAGED PROJECT - 25%2. MANAGED RISK AND ISSUES - 15%3. MANAGED STAKEHOLDER INVOLVEMENT - 40%4. MANAGED PEOPLE – 15%5. MANAGED BUDGETS… Job Purpose:Plan, track, monitor and control activities of large and complex projects, and oversee activities of Project Managers to ensure that project goals/objectives are accomplished within the prescribed time frame, agreed quality and funding parameters enabled through project methodologies and people management.Outputs:1. MANAGED PROJECT - 25%2. MANAGED RISK AND ISSUES - 15%3. MANAGED STAKEHOLDER INVOLVEMENT - 40%4. MANAGED PEOPLE – 15%5. MANAGED BUDGETS AND CAPITAL PLAN’S – 05% Show more Show less



Business Connexion (BCX)

• IT Services Manager

  • Nov 2009 - Apr 2011

• Change Manager

  • Sep 2006 - Oct 2009



WesBank

• Change and Release Manager

  • Feb 1997 - Aug 2006

• Team Leader / Manager

  • Jun 2003 - May 2004

• Network Analyst / Specialist

  • Nov 2001 - Jun 2003



First National Bank

• Communications Analyst

  • Jul 1999 - Nov 2001

• Operations Analyst / Change Management Coordinator

  • Jun 1999 - Oct 1999

• Operations Analyst

  • Jun 1997 - May 1999



Transnet Datavia

• Senior Operator

  • Feb 1993 - May 1997

• Production Support Programmer

  • May 1994 - Dec 1996

• Operator

  • Jan 1990 - Jan 1993