Experience

Texas Republic Bank

• United States
• Banking
• 1 - 100 Employee

• Loan Support

  • Mar 2014 - Present



Collin Bank

• Mortgage Warehouse Lending

  • Nov 2012 - Feb 2014

  I get to deliver great service to our mortgage warehouse lines customers and enjoy all the intricacies involved in a boutique bank's loan department!! I love customer service and making things work and balance. I get to deliver great service to our mortgage warehouse lines customers and enjoy all the intricacies involved in a boutique bank's loan department!! I love customer service and making things work and balance.



Texas Capital Bank

• United States
• Banking
• 200 - 300 Employee

• Mortgage Warehouse Loans Clerk

  • Dec 2011 - Aug 2012

  Contract working originally in mortgage warehouse lending client support, preparing and updating files for audit and a variety of projects, including participation purchase lender file and client maintenance. Scanning, filing, updating spread sheets. Contract working originally in mortgage warehouse lending client support, preparing and updating files for audit and a variety of projects, including participation purchase lender file and client maintenance. Scanning, filing, updating spread sheets.



LandSafe

• Real Estate
• 200 - 300 Employee

• Call Center Customer Service

  • Apr 2010 - Oct 2011

  Contract: Rose International for LandSafe, a wholly-owned subsidiary of Bank of America, in the Integrated Call Center, providing customer service in the credit and flood departments. Responsibilities include receiving inbound phone queries pertinent to client's needs in understanding credit reports and credit scores, assisting clients in accessing online services, and apprising them on the status of reports requested. Acting as liaison between loan processors and clients. Also updating and delivery of flood certificates, assisting and instructing in dispute resolutions. Problem-solving, communications and data entry skills.



Various Part Time

• Plano, TX

• Jack of all Trades

  • Jan 2008 - Mar 2010

  Worked part time as personal caretaker doing housekeeping, cooking, running errands, and driving to appointments. Also did general office work for paving company and home-owners association management company. Worked part time as personal caretaker doing housekeeping, cooking, running errands, and driving to appointments. Also did general office work for paving company and home-owners association management company.



Estate of Carolyn L. Pawson

• Plano, TX

• Estate Trustee

  • Jan 2006 - Jan 2008

  Responsible for all aspects as administrator and trustee, including household duties, maintenance, accounting and reporting, eBay sales, distribution and liquidation of assets. Responsible for all aspects as administrator and trustee, including household duties, maintenance, accounting and reporting, eBay sales, distribution and liquidation of assets.



Given/Woods & Assoc., Inc.

• Plano, TX

• Commercial Account Manager/Certified Service Rep.

  • Mar 2002 - Jan 2006

  Account Manager/CSR: Supported insurance agency producers and their clients by obtaining commercial insurance quotes from underwriters. Used Applied Systems, maintained files, processed new, renewed, expired policies, endorsements, technical exceptions and provided customer service. Created archiving system. Account Manager/CSR: Supported insurance agency producers and their clients by obtaining commercial insurance quotes from underwriters. Used Applied Systems, maintained files, processed new, renewed, expired policies, endorsements, technical exceptions and provided customer service. Created archiving system.



First International Bank

• Banking
• 1 - 100 Employee

• Loan Administrator/SBA Coordinator

  • Jan 1999 - Mar 2001

  Duties included preparing, submitting, closing, and maintenance of SBA loans. Assessed borrowing bases, loan/tickler data entry review, loan risk, six branch daily loan balancing, bankruptcies and ORE, multiple administrative tasks as needed by the senior VP of lending, which included assisting in lobby operations, loan closings, etc. Previous duties were managing a six-person loan department for six branches which included funding approval, drafting, wiring, tickler, insurance, HMDA/LAR, data entry, review of files, data & documentation, exceptions, data entry review, loan policy review, internal and external exams/audits, research, officer assistance, customer assistance, paid loan processing and all duties as were needed. Created balance audit system for Letters of Credit.



Pavillion Bank

• United States
• Banking
• 1 - 100 Employee

• Loan Assistant

  • 1992 - 1996



First Western National Bank

• Loans

  • 1987 - 1991