Experience

Swapfiets

• Netherlands
• Consumer Goods Rental
• 400 - 500 Employee

• Head Of Customer Experience

  • Feb 2022 - Present

  Driving the customer experience strategy for our Store & Field service and Customer Service team. Focussed on “building the business” with regards to Customer Experience standards, systems, processes, knowledge & training, and “running the Customer Service business” by hitting service KPI’s every day. Team of 60+ FTE, of which 50 FTE agents.

• Global Retail Manager

  • Feb 2021 - Feb 2022

  Driving the customer experience strategy for our Store & Field service. Focussed on the service interaction, training of the team, renovations of stores, look & feel standards, and internal tools & processes towards our customers.



LE MIT.

• Textile Manufacturing

• Co-Owner

  • Jul 2021 - Present

  LE MIT. offers the perfect white t-shirt for women, made from high quality & sustainable cotton. Own design, made in Portugal. LE MIT. is sold online via www.lemit.nl. LE MIT. offers the perfect white t-shirt for women, made from high quality & sustainable cotton. Own design, made in Portugal. LE MIT. is sold online via www.lemit.nl.



de Bijenkorf

• Netherlands
• Retail
• 700 & Above Employee

• Lead online assortment team

  • May 2019 - Feb 2021

  Setting up a new team of 6 FTE which is responsible for driving the day-to-day commercial business in the multidisciplinary category squads and for using online client data to optimize the online assortment and advise the buying department.

• Manager concession partners E-commerce

  • May 2018 - May 2019

  Optimizing the online performance of our concession partners and onboarding new partners, together with team of 2 FTE.

• Financial Merchandise Planner

  • Aug 2017 - May 2018

  Together with the buyer responsible for the turnover and margin of several categories within home & leisure, by optimizing the assortment, stock levels, markdown strategy and floorplans. Team of 3 FTE.



War Child Holland

• Netherlands
• Non-profit Organization Management
• 400 - 500 Employee

• Voorlichter

  • Aug 2018 - Dec 2020



Rabobank

• Netherlands
• Banking
• 700 & Above Employee

• Accountmanager Export Finance

  • Sep 2014 - Jun 2017

  Originating and executing transactions to support large corporates (e.g., Philips, Damen, IHC), in financing their export of capital goods to developing countries, whereby the commercial and political credit risks are covered by the government.

• Corporate Management Trainee

  • May 2013 - Aug 2014

  Various rotations within Corporate Banking, next to an extensive development program both on a personal and in-depth finance level.



KLM Royal Dutch Airlines

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Graduation internship Financial Accounting & Consolidation

  • Apr 2012 - Jul 2012

  Optimizing the financial reporting structure within KLM Passenger Business Optimizing the financial reporting structure within KLM Passenger Business



C.S. Veritas

• Non-profit Organizations
• 1 - 100 Employee

• Board member

  • Sep 2010 - Sep 2011

  Board member of a student association with 1600 members. Responsible for leading and advising senior student committees, closing sponsorships, negotiating for a new five-year beer contract, and daily management of the association. Board member of a student association with 1600 members. Responsible for leading and advising senior student committees, closing sponsorships, negotiating for a new five-year beer contract, and daily management of the association.