Experience

Communities that Work

• Non-profit Organizations
• 1 - 100 Employee

• Board Director (non executive)

  • Mar 2021 - Present



Women In Social Housing (WISH) North East

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Board Member

  • Mar 2018 - Present

  A member of the regional group of Women in Social Housing; a membership network to instill greater empowerment for women and gender equality in the social housing sector and it's affiliate sectors. A member of the regional group of Women in Social Housing; a membership network to instill greater empowerment for women and gender equality in the social housing sector and it's affiliate sectors.



Karbon Homes

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Foundations for Life Manager

  • Jun 2018 - Present

  Leading a direct delivery service to social housing tenants providing them with access to employment and skills advice to help them move along their journey into sustainable employment.

• Financial Inclusion Manager

  • Apr 2012 - May 2018

  Manage the Financial Inclusion and Worklessness service for Karbon Homes in Chester le Street, developing and co-ordinating projects qnd campaigns to deliver the objectives of the organisation strategy to promote financial and social inclusion within the Chester le Street area. Directly manage a front-line service of caseworkers who provide 121 support to tenants and residents to maximise their income and make their tenancies more sustainable through financial, employment & digit advice. Work with other departmental managers and teams to implement processes and projects; aiming to embed financial inclusion across the organisation, and into everything we do.Develop, build and maintain working relationships with external partners across the county and the region to deliver effective and meaningful campaigns and establish co-ordinated service delivery for the residents.Effectively monitor the service and staff; and be aware of external pressures that may impact service delivery - and consistently deal with challenges to ensure a consistently high level of service delivery.



Stanley Area Action Partnership

• Chair

  • Sep 2018 - Present



AAP Chester le Street

• Vice Chair

  • Jun 2012 - Present

  Board Member on behalf of Karbon Homes for the local AAP. This role involves monitoring and supporting the community development across numerous areas such as buildings, business, employment, welfare reform and more. The role also involves monitoring and approving projects that apply for funding, ensuring they provide an added benefit to the community. Board Member on behalf of Karbon Homes for the local AAP. This role involves monitoring and supporting the community development across numerous areas such as buildings, business, employment, welfare reform and more. The role also involves monitoring and approving projects that apply for funding, ensuring they provide an added benefit to the community.



Housing Diversity Network

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Mentor

  • Sep 2013 - Mar 2021

  This is my 4th year of being a mentor for Housing Diversity Network mentoring scheme. I provide mentoring guidance to colleagues who work within the housing sector but at a different organisation. I aim to provide support to my mentee in their professional goals. This is my 4th year of being a mentor for Housing Diversity Network mentoring scheme. I provide mentoring guidance to colleagues who work within the housing sector but at a different organisation. I aim to provide support to my mentee in their professional goals.



Cleanslate Financial Wellbeing

• United Kingdom
• Financial Services

• Board Director

  • Jan 2013 - Mar 2021

  Board Member of a Not-for-profit CIC called Cleanslate that aims to provide financial inclusion services to those struggling with alcohol and drug addictions.The company is relatively young; but is thriving and succeeding so required a board of directors to help steer the direction of the organisation and provide support to the Managing Director and Founder. I am currently leading on supporting the writing of the Business Plan and Action Plan to help direct the future direction of the company ensuring continued success and managed expansion. The organisation covers the vast area of Newcastle-Upon-Tyne and Northumberland currently.



NE Procurement Limited

• Community Investment Working Group

  • Jan 2012 - Jun 2018

  I am the Cestria Community Housing representative on the Community Investment Working Group for NEProcurement. This strategic steering group develops, invests and monitors community based activities that have a strong focus on generating employment, training and education opportunities. In the past 36 months we have awarded over £1.3 million to 40 employability schemes and community regeneration projects improving local communities across our region. The total value of the projects, with contributions from Members and suppliers, is over £4 million.



Area Action Partnership

• United States
• Hospitals and Health Care

• Board Member

  • Mar 2014 - Jun 2016

  Board Member on behalf of Cestria Community Housing for the local AAP. This role involves monitoring and supporting the community development across numerous areas such as buildings, business, employment, welfare reform and more. The role also involves monitoring and approving projects that apply for funding, ensuring they provide an added benefit to the community. Board Member on behalf of Cestria Community Housing for the local AAP. This role involves monitoring and supporting the community development across numerous areas such as buildings, business, employment, welfare reform and more. The role also involves monitoring and approving projects that apply for funding, ensuring they provide an added benefit to the community.



Cestria Credit Union

• Financial Services

• Director

  • Jan 2012 - Apr 2013

  I sit on the Board of Directors for Cestria Credit Union, a credit union that has been operating in the Chester le Street and Birtley community for over 80 years. The Credit Union supports its community residents by providing savings and low interest loans. I sit on the Board of Directors for Cestria Credit Union, a credit union that has been operating in the Chester le Street and Birtley community for over 80 years. The Credit Union supports its community residents by providing savings and low interest loans.



FINCAN

• 1 - 100 Employee

• Vice Chair

  • Jun 2011 - Dec 2012

  Vice Chair on the Board of Directors for a nonprofit regional organisation in the area of Financial Inclusion.Support the development of the organisation, and establish it as a newly created organisation.Develop the website and social media marketing of the organisation to provide further support and opportunities for the membersAlong with the partners, develop the vision, mission, aims and objectives of the organisation, and the forward plan to raise its profile.Build and maintain effective relationships with key strategic organisations from the public, third and private sector.



Cestria Community Housing

• Financial Inclusion Officer

  • Jan 2010 - Apr 2012

  Manage and deliver on the Financial Inclusion and Worklessness strategy and action plan.Develop and co-ordinate projects to deliver on the action plan promoting inclusion within the Chester le Street area.Work with other departmental managers and teams to implement processes and projects.Develop, build and maintain working relationships with external agencies and partners.Attend local and regional meetings to ensure effective and co-ordinated delivery.Line manage 2 administrative assistants ensuring training plans are implemented and completed, and processes are agreed and followed correctly.Lead a team of volunteers marketing and delivering financial education presentations across the local community and engaging hard-to-reach and vulnerable people.Offer face-to-face financial advice to tenants.Work on appeals processes up to Tribunal stage.



Santander Cards UK Limited

• Training & Design Analyst

  • Nov 2006 - Dec 2009

  Design training material for operational departmentsDeliver training to all front line operational staff and managersProvide support to operational managers in staff developmentLiaise with other departments within the organisation to maintain strong working relationships and ensure effective and appropriate training material and delivery vehicles for operational teamsManage my own schedule between design, delivery and department liaison.Work alongside the social responsibility manager implementing voluntary activities within the local area such as financial education programmes in local schools.