Experience

Cloud Software Group

• United States
• Software Development
• 700 & Above Employee

• Lead Technical Program Manager

  • Jan 2021 - Present

  Raleigh, North Carolina, United States



Cisco

• United States
• Software Development
• 700 & Above Employee

• Senior IT TECHNICAL PROGRAM MANAGER, DISTI FINANCE REPORTING

  • 2019 - Present

  Research Triangle Park, NC I drive planning and execution of multiple, concurrent transformational programs delivering new and improved capabilities in support of Finance, Sales, and Distribution. I build and maintain consistent partnerships with diverse teams and stakeholders to realize business scope, value, and goals. One of my core duties is to prepare project plans and monitor schedules, resources, and budgets with a keen focus on cost control and reduction. I also supervise onsite and virtual teams, directing… Show more I drive planning and execution of multiple, concurrent transformational programs delivering new and improved capabilities in support of Finance, Sales, and Distribution. I build and maintain consistent partnerships with diverse teams and stakeholders to realize business scope, value, and goals. One of my core duties is to prepare project plans and monitor schedules, resources, and budgets with a keen focus on cost control and reduction. I also supervise onsite and virtual teams, directing analysis, development, and testing activities leveraging Agile methodology. ✔ Lead all application changes to Disti Finance Reporting portfolio through which 36% of revenue is transacted. ✔ Achieved quarterly operating budget savings of 15%, enabling reallocation of resources to higher priority initiatives. ✔ Delivered data governance improvements of 10% to Serial Number and Address data through enhancements to Distributor-facing tools. ✔ Guide portfolio prioritization process with cross-functional business and IT executive stakeholders ensuring scope alignment with business objectives and IT strategy.

• IT PROGRAM MANAGER, COMMERCE B2B PARTNER INTEGRATION SERVICES

  • 2015 - 2019

  RTP, NC During my time here, I managed the Commerce B2B Partner Integration Services portfolio of API, EDI and RosettaNet solutions for integrated Global Distributors and Resellers. I Aligned B2B and UI solutions ensuring system parity and compliance with between platforms, ensuring competitive advantages were maintained. I communicated technical information to non-technical audiences, including external and internal stakeholders, and leveraged voice-of-customer (VOC) feedback to advocate for solution… Show more During my time here, I managed the Commerce B2B Partner Integration Services portfolio of API, EDI and RosettaNet solutions for integrated Global Distributors and Resellers. I Aligned B2B and UI solutions ensuring system parity and compliance with between platforms, ensuring competitive advantages were maintained. I communicated technical information to non-technical audiences, including external and internal stakeholders, and leveraged voice-of-customer (VOC) feedback to advocate for solution enhancements and product changes. One of my key responsibilities was to assess, define and deliver executive dashboards to track solution adoption and opportunities. ✔ Enabled software transformation through scalable B2B capabilities in support of SaaS and Next-Generation Operating models. Increased solution use and reduced overall time to adopt solutions through initiation and presentation of roadmap and co-design sessions. ✔ Collaborated with product management teams to highlight B2B-specific considerations for SaaS and Next Generation solution proposals.

• IT PROGRAM MANAGER, COMMERCIAL and COMMERCE

  • 2000 - 2015

  On this joint partnership between engineering and IT, I maintained consistent collaboration with Network Engineering and product teams to drive the IT portion of SmartCare, a proactive services platform for small-to-midsize businesses. My tasks included interacting with team and stakeholders to clarify and communicate scope, business value, program goals, and delivery timelines. I also enabled technical capabilities on 2Tier Services renewal platform. During this time, I conducted release data… Show more On this joint partnership between engineering and IT, I maintained consistent collaboration with Network Engineering and product teams to drive the IT portion of SmartCare, a proactive services platform for small-to-midsize businesses. My tasks included interacting with team and stakeholders to clarify and communicate scope, business value, program goals, and delivery timelines. I also enabled technical capabilities on 2Tier Services renewal platform. During this time, I conducted release data analysis and introduced release health metrics for reporting and process improvements. ✔ Established common delivery methodology, release cadence, gating process, and joint roadmap across Engineering and IT to ensure solution alignment. ✔ Drove localization and internationalization efforts for SmartCare solution. ✔ Led solution definition analyst team for 2 Tier Services renewal platform. Negotiated scope and schedule with business executives. ✔ Planned and managed deliverables with SDLC/PLC iterative methodology and processes/ISO9001 providing ISO/SOX compliant lifecycle process maintaining compliance of separation of duties, access controls, change management, risk assessment, and reporting.

• PROGRAM MANAGER, ENTERPRISE RELEASE MANAGEMENT OFFICE (ERMO)

  • 2004 - 2007

  Research Triangle Park, NC I steered onsite and virtual Quality Assurance teams responsible for enterprise-wide system and integration test planning, automation, and test execution for an enterprise Oracle 11i upgrade. Leveraging industry best practices to establish IT project lifecycle (PLC) models supporting agile (scrum), iterative, and waterfall methodologies. ✔ Drove Cisco IT PLC adoption strategy. Collaborated with key stakeholders to define, document, socialize, and manage frameworks to facilitate… Show more I steered onsite and virtual Quality Assurance teams responsible for enterprise-wide system and integration test planning, automation, and test execution for an enterprise Oracle 11i upgrade. Leveraging industry best practices to establish IT project lifecycle (PLC) models supporting agile (scrum), iterative, and waterfall methodologies. ✔ Drove Cisco IT PLC adoption strategy. Collaborated with key stakeholders to define, document, socialize, and manage frameworks to facilitate efficiency and productivity through 3 lifecycle models (Agile, Hybrid, and Waterfall). ✔ Conceptualized and delivered automated PLC toolkit with templates and recommendations for model utilization. Established an ongoing advisory board to provide PLC governance and track process adoption. ✔ Built and delivered Requirements Management process training to project analysts and PMs, promoting consistent taxonomy, traceability, and templates across Business and IT.

• PROJECT MANAGER, COMMERCE and CUSTOMER ADVOCACY

  • 2000 - 2004

  Research Triangle Park, NC I initiated, planned, and executed projects for web-based Quoting and Ordering applications to ensure compliance with SDLC and industry quality standards ISO9001/CMMi. I developed and presented our QA strategy and subsequent project plans, consistent testing methods, and reporting standards. Achieved 100% on-time, within-budget and within scope project delivery. To ensure successful alignment between technology business goals, cross-functional collaboration with IT and business stakeholders was… Show more I initiated, planned, and executed projects for web-based Quoting and Ordering applications to ensure compliance with SDLC and industry quality standards ISO9001/CMMi. I developed and presented our QA strategy and subsequent project plans, consistent testing methods, and reporting standards. Achieved 100% on-time, within-budget and within scope project delivery. To ensure successful alignment between technology business goals, cross-functional collaboration with IT and business stakeholders was critical. ✔ Established and socialized QA framework for Customer Advocacy including roll-out of testing tool, requirements traceability, risk-based testing methods, and definition of gating criteria. ✔ Drove test case automation and load/performance testing projects. Managed third party vendor relationships, ensuring vendor performance met established SLAs and company objectives. ✔ Led Commerce Centralized QA team to ensure consistent methods and processes were followed across the organization, minimizing inefficiencies, and improving application quality.



Misys Healthcare Systems

• United States
• Software Development
• 100 - 200 Employee

• PRODUCT DESIGN MANAGER, AUTOCHART

  • 1996 - Oct 2000

  Raleigh, NC Collaborated with physicians' offices, sales/marketing, support and advisory boards to determine product direction, including automation of HIPAA forms and integration with WebMD. Defined and managed early adopter “beta” program for clinical applications. Increased tester productivity by 20% through solution complexity matrix and risk-based testing methods.Maintained a 94% run-rate of defects found prior to customer release, on all products. Defined and executed tests for Autochart, electronic… Show more Collaborated with physicians' offices, sales/marketing, support and advisory boards to determine product direction, including automation of HIPAA forms and integration with WebMD. Defined and managed early adopter “beta” program for clinical applications. Increased tester productivity by 20% through solution complexity matrix and risk-based testing methods.Maintained a 94% run-rate of defects found prior to customer release, on all products. Defined and executed tests for Autochart, electronic patient record software. Show less