Suzanne Thudichum

Tech Support Manager at Sato Brazil at SATO Brasil
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Skills

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Credentials

  • Como Cultivar uma Mentalidade de Crescimento
    LinkedIn
    Apr, 2021
    - Nov, 2024

Experience

  • SATO Brasil
    • Brazil
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Tech Support Manager at Sato Brazil
      • Nov 2020 - Present

  • Zebra Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sales Engineer
      • Mar 2007 - Apr 2017

      Sales Engineer • Presales support and design of solutions and product specification for mobile devices, printers and barcode readers. • Presales and after sales support of the strategic projects in large accounts • Acting directly with sales team in support of technical activities • Direct interface to product engineering global team for product developments and corrections for local needs • Help Desk support in after sales activities • Developed and conducted trainings to channels Technical Support Specialist • Supervision and support of Technical Support Group in hardware and software problems related to all products in portfolio • After sales support for all models of Zebra RFID printers and software. • Generate reports, metrics, audit processes • Division and allocation of tasks to internal technical, administration about possible delays in customer service response. • Management of equipment service and warranty • Product and services training for channel partners • Development of technical documentation and procedures to install, use, support and repair Zebra products Show less

  • Tecnoworld Coml. Import. Export. Ltda
    • Brazil
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • System Developement
      • Nov 2006 - Jan 2007

      Development Analyst • Embedded image development, Operating Systems and Windows WINCE for ThinClient, Kiosk, Media Center • Development of programs in C # and C ++ for specific needs related to embedded systems; • Development of drivers for Windows WINCE; Development Analyst • Embedded image development, Operating Systems and Windows WINCE for ThinClient, Kiosk, Media Center • Development of programs in C # and C ++ for specific needs related to embedded systems; • Development of drivers for Windows WINCE;

  • Honeywell
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 700 & Above Employee
    • Suporte Tecnico
      • 2003 - 2006

      Technical Support • Product training for channel partners • Presales and after sales support • Product training for channel and strategic client in barcode readers , mobile computers and barcodes Trainee • Product training for channel and strategic client in barcode readers , mobile computers and barcodes • Support after sales and After-sale • Training of the bar code rules for the channel and strategic clients Technical Support • Product training for channel partners • Presales and after sales support • Product training for channel and strategic client in barcode readers , mobile computers and barcodes Trainee • Product training for channel and strategic client in barcode readers , mobile computers and barcodes • Support after sales and After-sale • Training of the bar code rules for the channel and strategic clients

Education

  • Universidade Paulista
    Pós-Graduação, GESTÃO E GOVERNANÇA DE TECNOLOGIA DA INFORMAÇÃO
    2019 - 2020
  • Pontifícia Universidade Católica de São Paulo
    Ciência da Computação
    1998 - 2003

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