Experience

HomeTrust Mortgage

• Financial Services
• 100 - 200 Employee

• Loan Officer Support

  • May 2009 - Present



Royal Management, R.B.S. Computer, Inc

• 26254 Interstate 10 W # 200

• IT/IS Specialist, Technical Writer, Software/Hardware Tester

  • Mar 2008 - Apr 2009



CLEAR CHANNEL COMMUNICATIONS INC

• 20880 Stone Oak Pkwy, San Antonio, TX 78258

• Service Technician II Help Desk / QA Technician Software Tester / Q A Analyst

  • Mar 1999 - Mar 2008

  •Providing first level support to end user problems via the phone, email or web forms. Receiving, prioritizing, documenting, and actively resolving end user help requests or incidents utilizing diagnostic utilities, client management tools and service request tracking tools. •Utilizing remote control tools to better understand user problems, educate the caller and documents all calls and resolutions. If not resolved, assign open issues to the best resources. Knowledge of basic computer hardware including client devices desktop PC's, laptops, tablets, PDA's, printers, etc. Resolving computer software and hardware problems for all employees. •Self-driven worker also able to contribute within a team. Structured and organized with high attention to detail. Designing, creating, executing and logging results for test cases. Communicating with both the business and development teams in requirements and code reviews. •Validating and verifying that systems solutions meet business, functional and technical requirements. Providing testing strategy and planning, environment monitoring, and risk mitigation while ensuring timely completion of appropriate and accurate testing deliverables throughout the project life cycle. •Performing various product-testing duties to assure specified guidelines are being followed. The engineer begins corrective action for procedural or processing deficiencies by making sure programs conform to documentation specifications; certifies that products are bug free and stable and works to develop, apply and maintain quality requirements that include the creation and execution of methods and procedures for testing and debugging programs. •Reviewing, evaluating, designing, implementing and maintaining company databases. Consulting with users to determine future needs. Strong data analysis, data modeling skills and data warehousing experience utilized. Show less



US Government Accountability Office

• United States
• Government Administration
• 700 & Above Employee

• Computer Assistant GS06

  • Jan 1996 - Mar 1999

  DOD, US Army, Fort Sam Houston, DOIM, San Antonio, TX - Research using Internet tools to collect data for customers and management's decision making efforts - Administer customer accounts on a variety of AISs; including Lotus Notes, the Automated Systems Approach to Training systems, and the MEDCOM Form Application Program (FAP) - Manage development and administration of CSLAN Customer Survey - Project Manager for CSLAN and Automated - Provide Support - Systems Administrator - Installation, configuration and testing - Support Tier II level problem resolution - AMEDDC&S Subject Matter Expert - Program, test and deploy mark sense scanner applications and electronic forms using ScanBook software - Trained staff and customers in computer-system setup and operations. - Gained excellent experience in system operations and various types of hardware and software. Show less



PRC, LLC

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Subject Matter Expert Office Automation

  • Jan 1995 - Dec 1996

  - Digitize Lessons Learned manuals and reports - Categorize Lessons Learned documents - Create and Convert files to HTML in preparation for the WEB - Design and develop WEB pages - Populate the ACFI WEB site with Lessons Learned subject matter documents - Scan images for conversion and WEB page development - Digitize Lessons Learned manuals and reports - Categorize Lessons Learned documents - Create and Convert files to HTML in preparation for the WEB - Design and develop WEB pages - Populate the ACFI WEB site with Lessons Learned subject matter documents - Scan images for conversion and WEB page development



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Substitute Teacher, Educational Aide - Special Needs Children - Nurse's Aide

  • Jan 1990 - Dec 1993

  DOD Dependents Schools German Region, Frankfurt Elementary School 1990-1993 Substitute Teacher, Educational Aide - Special Needs Children - Nurse’s Aide - Classroom management, special needs students, teaching practices, monitoring and lesson plans - Create Progress Reports for 28 special needs students various grade levels Kindergarten through Sixth graders - Substitute Teaching as needed for Kindergarten through Sixth graders DOD Dependents Schools German Region, Frankfurt Elementary School 1990-1993 Substitute Teacher, Educational Aide - Special Needs Children - Nurse’s Aide - Classroom management, special needs students, teaching practices, monitoring and lesson plans - Create Progress Reports for 28 special needs students various grade levels Kindergarten through Sixth graders - Substitute Teaching as needed for Kindergarten through Sixth graders