Experience

WeSPARK Cancer Support Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Therapist/Facilitator

  • 2005 - Present

  - Provide individual and group therapy for patients and family. - Facilitate Grief Groups. - Provide individual and group therapy for patients and family. - Facilitate Grief Groups.



Suzanne Shayne Marriage and Family Therapist

• Therapist / CEO

  • 1990 - Present

  - Individual and family therapy - Bereavement counseling - Marriage counseling - Couples therapy - Recovery from loss - Life transition - Anxiety and stress management - Relationship Issues - Cancer patient and family support - Individual and family therapy - Bereavement counseling - Marriage counseling - Couples therapy - Recovery from loss - Life transition - Anxiety and stress management - Relationship Issues - Cancer patient and family support



United Behavioral Health

• Hospitals and Health Care
• 100 - 200 Employee

• Program Manager

  • 1998 - 2009

  - Supervised team of 6 licensed clinicians and 3 support staff providing treatment interventions for low income mental health patients in call center environment. - Extensive interaction with customer, account executive and related agencies fostering key accounts. - Consistently achieved highest levels of client satisfaction and customer confidence based on monthly surveys of members. - Effective management strategist; significantly contributing to lowest turnover in business unit. - Supervised team of 6 licensed clinicians and 3 support staff providing treatment interventions for low income mental health patients in call center environment. - Extensive interaction with customer, account executive and related agencies fostering key accounts. - Consistently achieved highest levels of client satisfaction and customer confidence based on monthly surveys of members. - Effective management strategist; significantly contributing to lowest turnover in business unit.



The Holman Group

• United States
• Insurance
• 1 - 100 Employee

• Case Manager

  • 1995 - 1998

  - Provided phone assessment and referrals for patients seeking mental health services. - Reviewed Clinical information submitted by Providers and work collaboratively in order to provide best service of patient's needs. - Field multiple Crises calls daily, including accessing Community Crisis Interventions when necessary. - Provided phone assessment and referrals for patients seeking mental health services. - Reviewed Clinical information submitted by Providers and work collaboratively in order to provide best service of patient's needs. - Field multiple Crises calls daily, including accessing Community Crisis Interventions when necessary.



Glendale Family Service

• Family Therapist

  • 1989 - 1995

  - Provided FEMA-sponsored crisis intervention counseling to families and individuals after Northridge Earthquake. - Offered counseling services for Chemical Dependency Recovery Program in Medford Oregon. - Provided FEMA-sponsored crisis intervention counseling to families and individuals after Northridge Earthquake. - Offered counseling services for Chemical Dependency Recovery Program in Medford Oregon.



Ontrack Alcohol and Drug Agency

• Therapist

  • 1989 - 1993

  - Provided Chemical Dependency therapy for groups and individuals - Provided Chemical Dependency therapy for groups and individuals



Glendale Memorial Hospital

• Eating Disorder Therapist/Stress Management Specialist

  • 1988 - 1990

  - Developed curriculum and facilitated groups for clients with compulsive eating disorders, focusing on issues of early childhood loss, incest, abandonment, and strategies for behavior change. - Developed curriculum and facilitated groups for clients with compulsive eating disorders, focusing on issues of early childhood loss, incest, abandonment, and strategies for behavior change.



Bridge: A Way Across

• Project Specialist

  • 1987 - 1989

  - Wrote and co-produced play for teens about alcohol related problems. - Produced and hosted innovative cable television show, "Inside Out" with emphasis on community mental health. - Wrote and co-produced play for teens about alcohol related problems. - Produced and hosted innovative cable television show, "Inside Out" with emphasis on community mental health.