Experience

Dundee and Angus College

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Learning and Digital Resource Lead

  • Aug 2020 - Present

  Key Responsibilities • Writing and presenting business cases to leadership to gain project sign-off and funding. • Resourcing project staff and scheduling their workload. • Identify, manage and mitigate project risks and issues. • Managing stakeholders, communicating with them and updating where necessary. • Well versed in project methodologies with experience in managing dynamic and flexible environments. Key Responsibilities • Writing and presenting business cases to leadership to gain project sign-off and funding. • Resourcing project staff and scheduling their workload. • Identify, manage and mitigate project risks and issues. • Managing stakeholders, communicating with them and updating where necessary. • Well versed in project methodologies with experience in managing dynamic and flexible environments.



Landal Piperdam

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Assistant Manager

  • Mar 2018 - Aug 2020

  Key Responsibilities: • Organising team activities, distributing workload and assigning tasks based on individual strengths. • Identifying skill gaps and managing recruitment process for new hires and onboarding. • Dealing with escalated complaints to resolve them at minimal cost to the business. • Managing daily operations, removing obstacles for staff and continually searching for improvement opportunities. • Reporting financials to senior management including sales figures, expenditure and profit margins. • Identifying underperforming areas within the restaurant and implementing improvement plans. • Setting individual and team-wide performance targets and KPIs. Show less



Clinique

• Personal Care Product Manufacturing
• 700 & Above Employee

• Assistant Manager

  • Nov 2015 - Feb 2017

  Key Responsibilities: • Working towards challenging revenue and sales targets, which I consistently met. • Ensure that all customers receive exemplary customer service during all contact points with the company. • Ensure that all customer queries receive a response within a specified timeframe. • Keeping an up-to-date knowledge of all products and services through regular trainings and self-study. • Resolving customer complaints swiftly ensuring a mutually beneficial agreement is reached for both the customer and the business. • Acting as the face of the company and upholding a positive brand image at all times. Show less