Suzanne Ojaokomo
Client Success Manager at EazyRide NG- Claim this Profile
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English Native or bilingual proficiency
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Yoruba Native or bilingual proficiency
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French Elementary proficiency
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sign language Limited working proficiency
Topline Score
Bio
Credentials
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Scrum Fundamentals For Scrum Master and Agile Projects
UdemyMay, 2021- Nov, 2024 -
HSE level 1, 2 & 3 ( Award in Health and Safety at work)
SHE TRAINING ORGANISATION (UK) LIMITEDAug, 2017- Nov, 2024
Experience
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EazyRide NG
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Nigeria
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Shuttles and Special Needs Transportation Services
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1 - 100 Employee
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Client Success Manager
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Sep 2021 - Present
• Maintained fruitful relationships with existing clients, contact potential clients via email to establish rapport and set up meetings. • Built monthly dashboards for reporting on the company’s progress. • Pitched company logistics services to over 200+ prospective client, resulting in the establishment of an internal sales development unit. • Represented at the company’s corporate functions and events. • Manage between 25- 40 incoming phone calls daily and assist customers with their logistics needs. • Developed transportation routes for over 40 drivers and 90 clients within West Africa. • Monitored and reported on transportation market trends and activities of major competitors to ensure company rates remain competitive. • Produced weekly – monthly income and payment reports for Senior Management. • Responsible for daily fleet operations including customer service, dispatch functions, driver and breakdown support for 20+ drivers. • Managed a transport planning database in MS Excel for the electronic storage of data. • Respond promptly to customer complaints and queries to find solution and diffuse tension. • Present new or additional services to existing customers. • Follow up regularly with clients to ensure customer satisfaction. Show less
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Airbnb
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United States
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Software Development
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700 & Above Employee
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Airbnb Co-Host
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Jan 2021 - Present
• Converted real estate assets into short-term and mid-term rentals for high-volume cash flow. • On-boarded more than 8 new properties in 15months. Conducted research to ensure that short-term rentals are allowed at the targeted location and completed analysis to determine the profitability of each property in these areas. • Made outbound calls to property owners inquiring about their willingness to accept a corporate lease. • Made cold calls using potential corporate customer call list, of those whom expressed interest to discuss offers and set booking price. • Handled guest communication, maintaining effective feedback model to ensure hospitality reviews remains at 5/5. • Effectively resolve customer complaints and ensure that overall quality of service is exceptional. • Coordination of all administrative tasks and personnel management. This includes, guest check-in and check-out, cleaning schedule, domestic staff management, property maintenance. Show less
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Guaranty Trust
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Nigeria
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Financial Services
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700 & Above Employee
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Banking Customer Service Advisor
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Dec 2017 - Feb 2021
• Monitor and ensure maintenance of a cluster free banking hall • Increased mobile banking app download for my branch to over 5000 in my first year which is 100% more than the previous year. • Manage the waiting time of over 70 customers daily by employing emphatic interactions with customers in the use of bank alternate channels to enhance its usage. • Effectively guide, direct and educate customers on the use of bank alternate channels which enhanced usage by 85% • Respond to inquiries regarding the bank’s basic products and services. • Handled client complaints and resolved customer service issues in a timely and professional manner. • Relate with customers at their point of entry into the bank and direct them appropriately. • Provide adequate information on products and services to clients and cross sell. Show less
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Nollywood Global Media Group
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Lagos, Nigeria
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Customer Service Representative
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Apr 2016 - Nov 2016
• General office management and coordination in-order to keep work flowing without distractions or interruptions. Maintain office equipment such as copiers, scanners etc. and placing repair orders in a timely manner. • Manage the MDs itinerary, make appointments, send clear succinct messages to appropriate recipient either verbally or via email, track incoming calls and send out outgoing correspondence. • Data capture and analysis for clients’ database. • Manage actions of domestic staff, recommend corrections for better performance and process staff salary. • Take minutes of corporate meetings. • Follow up on activities of social media team via different social media platforms • Work with product teams, script writers and other proofreaders to communicate project status • Perform full read/ word for word proofreading of client submitted scripts Show less
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Teasel Consulting
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Lagos, Nigeria
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Customer Service Intern
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Jul 2015 - Dec 2015
• Provide customers with accurate information on products and services. • Assist with crediting of customers’ account and refunds if necessary. • Document all call information according to standard operating procedures. • Receive calls from customers, respond positively and flexibly to changing situations, respond to customers complaint and proffer solution. • Correct mistake orders and follow through with technical teams to ensure the issues are resolved and customers are satisfied. Show less
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Guaranty Trust
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Nigeria
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Financial Services
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700 & Above Employee
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Internship
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Jul 2014 - Dec 2014
• Electronic batch movement and monitoring from branches. • Monitor old instruments in compliance with the policy set by the Central Bank of Nigeria. • Upload of all softcopy documents into the banks database using Knowledge Tree. • Document management in accordance with CBN document management policy. • Ensure uploads are being traced to its physical location. • Respond to retrievals as requested by the Regulatory agencies. (CBN, EFCC, ICPC, NPF) • Electronic batch movement and monitoring from branches. • Monitor old instruments in compliance with the policy set by the Central Bank of Nigeria. • Upload of all softcopy documents into the banks database using Knowledge Tree. • Document management in accordance with CBN document management policy. • Ensure uploads are being traced to its physical location. • Respond to retrievals as requested by the Regulatory agencies. (CBN, EFCC, ICPC, NPF)
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Education
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ESSF
Master's degree, Project Management -
2011 - 2016
University of ilorin
Bachelor of Science - BS, Finance
Community
