Experience

Market Street Settlement Group

• United States
• Real Estate
• 1 - 100 Employee

• Director of Operations

  • Jul 2019 - Present



Sunbelt Title Agency

• Real Estate
• 100 - 200 Employee

• Operations Support Manager

  • Jun 2014 - Jul 2019

  Responsible for management of all operational support functions of the business. Oversee 20+ employees in the Statewide Services department including Post Closing, Title Services/Survey Desk, REO, Relocation, Builder Services and Closing Help Desk. Bring consistency to the functions within the department and identify process improvements and cost saving efforts within the group.

• Service Manager

  • Aug 2012 - Jun 2014

  Provide leadership and support to processing team players, including answer questions regarding complex issues and provide training. Ensure compliance with company policies and procedures. Prevent service breaches by maintaining high level of communication amongst clients and teams. Work with sales team to increase client base and capture target agents.