Suzanne Lewis
Customer Service Manager at PAUL RHODES BAKERY LTD- Claim this Profile
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Bio
Sasha Stanisic
I had the pleasure of managing Suzanne as a Contact Centre Manager within my team. Suzanne is a conscientious and professional individual who always brings her best to everything she does. She is a natural leader who drives performance with a strong focus on people development and engagement. She has strong values and leads by example, which are just some of the reasons why she is highly respected by her teams, peers, management, and customers. I would highly recommend Suzanne to any new employer.
Jamie S.
Having worked with Suzanne over the past ten years, she has continually focused on delivering total support for the team and people around her and showed a complete desire to deliver her best at all times. Suzanne has very strong people skills and has the ability to influence her colleagues and business stakeholders across the whole working environment. Having been set some "Challenges" over the past few years within the whirlpool environment, she has shown a complete ability to succeed through planning & working with her colleagues. Suzanne is a pleasure to work with
Sasha Stanisic
I had the pleasure of managing Suzanne as a Contact Centre Manager within my team. Suzanne is a conscientious and professional individual who always brings her best to everything she does. She is a natural leader who drives performance with a strong focus on people development and engagement. She has strong values and leads by example, which are just some of the reasons why she is highly respected by her teams, peers, management, and customers. I would highly recommend Suzanne to any new employer.
Jamie S.
Having worked with Suzanne over the past ten years, she has continually focused on delivering total support for the team and people around her and showed a complete desire to deliver her best at all times. Suzanne has very strong people skills and has the ability to influence her colleagues and business stakeholders across the whole working environment. Having been set some "Challenges" over the past few years within the whirlpool environment, she has shown a complete ability to succeed through planning & working with her colleagues. Suzanne is a pleasure to work with
Sasha Stanisic
I had the pleasure of managing Suzanne as a Contact Centre Manager within my team. Suzanne is a conscientious and professional individual who always brings her best to everything she does. She is a natural leader who drives performance with a strong focus on people development and engagement. She has strong values and leads by example, which are just some of the reasons why she is highly respected by her teams, peers, management, and customers. I would highly recommend Suzanne to any new employer.
Jamie S.
Having worked with Suzanne over the past ten years, she has continually focused on delivering total support for the team and people around her and showed a complete desire to deliver her best at all times. Suzanne has very strong people skills and has the ability to influence her colleagues and business stakeholders across the whole working environment. Having been set some "Challenges" over the past few years within the whirlpool environment, she has shown a complete ability to succeed through planning & working with her colleagues. Suzanne is a pleasure to work with
Sasha Stanisic
I had the pleasure of managing Suzanne as a Contact Centre Manager within my team. Suzanne is a conscientious and professional individual who always brings her best to everything she does. She is a natural leader who drives performance with a strong focus on people development and engagement. She has strong values and leads by example, which are just some of the reasons why she is highly respected by her teams, peers, management, and customers. I would highly recommend Suzanne to any new employer.
Jamie S.
Having worked with Suzanne over the past ten years, she has continually focused on delivering total support for the team and people around her and showed a complete desire to deliver her best at all times. Suzanne has very strong people skills and has the ability to influence her colleagues and business stakeholders across the whole working environment. Having been set some "Challenges" over the past few years within the whirlpool environment, she has shown a complete ability to succeed through planning & working with her colleagues. Suzanne is a pleasure to work with
Experience
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PAUL RHODES BAKERY LTD
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United Kingdom
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Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Oct 2016 - Present
Manage a team of 10 people, ensuring day to day operations are carried out to full potential.Manage all recruitment, performance management and identifying talent for future progression and skill sets.Providing clear objectives for the team and personal performance. Supporting with monthly reviews, constructive feedback and coaching.Ensure exceptional quality, soft skills and customer service standards.Utilise my skill sets for customer escalations, including high level complaints sent to the MD.Review all customer issues and work with Senior Management team to investigate and eradicate the problems across departments.Set procedures and process, to always be current, relevant, simple and necessary.Drive sales, through options and alternatives and follow up calls on new product ideas.Build and maintain strong relations with stakeholders and department heads for communications, feedback, business planning and day to day operationsLiaise and co-ordinate with high profile clients (Wimbledon Championship, Enterprise Foods, Compass Foodbuy, and the Heston group. Keeping a good solid relationship with customers.Ensure all invoicing, crediting and discrepancies are actioned and dealt with promptly.
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Whirlpool Corporation
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United States
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Manufacturing
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700 & Above Employee
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Contact Centre Manager
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Jul 2013 - Oct 2015
Secure exceptional quality and consumer service standards with all teams.Take responsibility for consumer escalations originally directed to management.Ensure revenue generation for all teams has been achieved and maintained through call management, observation and inter departmental feedback.Drive sales performance, through offers, follow up calls and incentives.Introduced Soft Skills criteria for team. Resulting in significantly less customer complaints about staff.Provide clear objectives for group and personal performance. Support this with regular constructive feedback. Manage all recruitment, and identify talent for future progression and skill sets.Responsible for conducting Performance Management with appropriate interviews, recovery plans and guidelines.Oversee all learning and development strategy for all staff. Create and implement Engagement drivers for the teams. Ensure a positive work culture for both business and staff. Resulting in a reduction in attrition rate and enabling career paths to be enhanced.Build and maintain strong relations with stakeholders and department heads for communications, feedback and business planning.Liaise and manage high profile Trade Partners for new and existing business.Arrange and host company events, team building and engagement activities.
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Whirlpool Corporation
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United States
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Manufacturing
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700 & Above Employee
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Sales Order Desk Supervisor, Account Co-ordinator
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Oct 1999 - Jul 2012
Manage monthly targets for all bulk order sales to ensure confirmed delivery and maximum sales results.Working with and offering support to all National Account Managers with respected Trade Partners. Assist in management of delivery network to ensure all KPI’s have been met. Provide regular reports and feedback on performance and targets.Deal with escalated calls from our Trade Partners and their consumers. Handle compensation claims and high priority incidents. Manage monthly targets for all bulk order sales to ensure confirmed delivery and maximum sales results.Working with and offering support to all National Account Managers with respected Trade Partners. Assist in management of delivery network to ensure all KPI’s have been met. Provide regular reports and feedback on performance and targets.Deal with escalated calls from our Trade Partners and their consumers. Handle compensation claims and high priority incidents.
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Producer, Associate Producer, Researcher, Productions Secretary
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Mar 1987 - Oct 1997
Selecting and researching content for weekly programmeDirecting and editing full one hour show. Live and recorded transmissions.Building strong relations with Record Company and promotion company reps to supply material for the show. Ensure exclusive first showings of Artists videos.Management of production team and editing crew Selecting and researching content for weekly programmeDirecting and editing full one hour show. Live and recorded transmissions.Building strong relations with Record Company and promotion company reps to supply material for the show. Ensure exclusive first showings of Artists videos.Management of production team and editing crew
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Education
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1978 - 1984
Bishop Thomas Grant
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