Suzanne Knight
Senior Account Manager at Voyant Beauty- Claim this Profile
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Bio
Experience
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Voyant Beauty
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United States
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Personal Care Product Manufacturing
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700 & Above Employee
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Senior Account Manager
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Jan 2011 - Present
Responsible for two leading corporate accounts with annual sales of $75 million for a world-class provider of contract manufacturing and supply chain management services to the beauty care, personal care, and household product industries. Account Manager • Achieved 98% Customer On-Time & Complete scores for over three years. • Manage customer scorecard submission to include validation of the score, internal tracking, and publication. • Successfully launched 1,000+ new products into the marketplace including line trials between two plants. • Prepare weekly 30 day and 60 day revenue and unit forecast for executive review. • Responsible for controlling excess and obsolete inventory to minimize company waste and expenses including semi-annual customer Excess & Obsolete disposal. • Manage planning for 1,000+ skus including balancing of customer components with demand. • Set up Excess & Obsolete disposal reporting for plants. • Prepare reports and participate in weekly S&OP review for capacity planning supporting over 200 orders.
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Cargille Laboratories
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Cedar Grove, NJ
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Purchasing Agent
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Jan 2010 - Dec 2010
Responsible for all material, equipment, and service needs for one of the world’s largest manufacturers of Optical Liquids, ranging from Microscope Immersion Oils and Refractive Index Matching Liquids, to custom blended Index Matching Immersion and Laser Liquids. • Responsible for controlling inventory and reducing material costs for a $4 million dollar company. • Sourced 35 new suppliers to include establishing 26 blanket purchase agreements. • Reduced material costs by 14% by negotiating pricing for over 300 skus. • Reduced freight costs by 37% by establishing preferred vendors and carriers. • As ISO Representative, audited and revised standard operating procedures to maintain ISO 9001:2008 certification.
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Cosmetic Essence Innovations
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United States
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Personal Care Product Manufacturing
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100 - 200 Employee
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Document Specialist
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Jan 2007 - Jan 2010
Responsible for developing new standard operating procedures to be implemented across seven facilities worldwide in accordance with the ISO 9001 Quality Management System with the goal of the company becoming ISO 9001:2000 certified. • Maintained electronic document and revision control for over 400 documents in QCBD. • Performed internal audits and revised existing standard operating procedures. • Trained employees on all approved standard operating procedures. Responsible for developing new standard operating procedures to be implemented across seven facilities worldwide in accordance with the ISO 9001 Quality Management System with the goal of the company becoming ISO 9001:2000 certified. • Maintained electronic document and revision control for over 400 documents in QCBD. • Performed internal audits and revised existing standard operating procedures. • Trained employees on all approved standard operating procedures.
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Medicia
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Account Manager
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Jul 2006 - Dec 2006
Managed corporate clients for a custom manufacturer of fine cosmetics, Over-The-Counter (OTC) preparations and private label products to include California Tan, American Eagle, Coty, Church & Dwight, and Nick Arrojo. • Executed customer purchase orders, confirmed pricing and lead-times. • Proactively maintained data to ensure timely receipt of materials and manufacture completion. • Successfully launched over 100 new products into the marketplace. • Acted as liaison between customer and all internal departments to ensure customer satisfaction.
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Hair Systems Inc
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United States
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Personal Care Product Manufacturing
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1 - 100 Employee
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Sales
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Dec 2000 - Jul 2006
Responsible for creating leads, developing new business, and managing five corporate clients such as John Paul Mitchell, Scruples, Revlon, Tressa, and Conair for one of the leading custom contract manufacturers of the finest quality hair color, hair lighteners, and related reactive hair care products. • Contributed to increased annual sales from $16 million in 2000 to $32 million in 2006. • Analyzed profit margins on existing skus and recommended pricing, prepared price quotations for over 300 new products, negotiated 5 customer supply agreements. • Hand-picked by management to be an Internal ISO 9001:2000 Auditor for the company. • Created and trained employees on 16 new standard operating procedures to ensure consistent quality of product and services. • Planned, executed, and operated industry trade shows to promote company’s services and products. • Apprised current and potential customers on packaging trends and new hair care formulations to generate revenue for the company.
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Education
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Middletown High School South
Business Administration and Management, General -
Monmouth University
Marketing, Business Administration and Management, General