Experience

Lee, Hill & Johnston Insurors

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative/Agent

  • Aug 2003 - Dec 2010

  *Research existing client accounts, meet with clients regularly to discuss current accounts, explain policy coverages and make recommendations for changes; *Maintain client accounts which includes processing new policies and/or changes to existing policies, assisting with claims process, researching and resolving any billing issues; *Work as a liaison between various insurance companies and clients; *Utilize problem-solving skills regularly… Show more *Research existing client accounts, meet with clients regularly to discuss current accounts, explain policy coverages and make recommendations for changes; *Maintain client accounts which includes processing new policies and/or changes to existing policies, assisting with claims process, researching and resolving any billing issues; *Work as a liaison between various insurance companies and clients; *Utilize problem-solving skills regularly to meet client needs while maintaining guidelines; *Helped promote personal line service representative teamwork; *Worked special projects as requested by management; *Complete required continued education courses to maintain state licensure. Show less



Wachovia Bank

• Customer Service

  • 1996 - 1999