Building Support Specialist II

• Aug 2021 - Present

Building Support Specialist 1

• Dec 2017 - Aug 2021

Permitting Assistant with the Town of Jupiter, FL

• Oct 2016 - Dec 2017

Program Assistant

• Mar 2015 - Aug 2016

Customer Service Representative

• Jun 2014 - Jan 2015

Diligently tracked customer accounts to ensure timely delivery of orders. Thoroughly researched customer queries and price quote requests. Promptly addressed customer concerns through interdepartmental collaboration. Initiated customer feedback through surveys and follow-up calls. Reported daily sales revenues to department supervisors. Scheduled travel arrangements for Engineers. Diligently tracked customer accounts to ensure timely delivery of orders. Thoroughly researched customer queries and price quote requests. Promptly addressed customer concerns through interdepartmental collaboration. Initiated customer feedback through surveys and follow-up calls. Reported daily sales revenues to department supervisors. Scheduled travel arrangements for Engineers.

Administrative And Customer Support

• Sep 2013 - Feb 2014

Retrieved documentation for interdepartmental requests. Organized documents for instant access and retrieval. Reviewed and modify revisions of documents. Entered customer orders via fax and e-mail. Submited changes of customer information to accounting department. Expedited customer shipments for time sensitive orders. Retrieved documentation for interdepartmental requests. Organized documents for instant access and retrieval. Reviewed and modify revisions of documents. Entered customer orders via fax and e-mail. Submited changes of customer information to accounting department. Expedited customer shipments for time sensitive orders.

Account Management and Support Representative

• Feb 2011 - Apr 2013

Managed large client database to improve accuracy of customer accounts. Initiated credit application process for new customers. Informed sales representatives of new leads in their respective territories. Provided customers with account information and answers to product inquires. Problem solved issues regarding delayed shipments and back ordered products. Managed large client database to improve accuracy of customer accounts. Initiated credit application process for new customers. Informed sales representatives of new leads in their respective territories. Provided customers with account information and answers to product inquires. Problem solved issues regarding delayed shipments and back ordered products.

Customer Care and Product Sales Specialist

• Feb 2008 - Dec 2010

Promoted sales through customer education of product line. Responsible for overseeing a territory of customer accounts to address their needs and concerns. Contributed to promotional campaigns by assisting the public relations representative. Apprised sales representatives of account changes. Answered customer inquiries via telephone and e-mail. Placed orders and tracked shipments. Promoted sales through customer education of product line. Responsible for overseeing a territory of customer accounts to address their needs and concerns. Contributed to promotional campaigns by assisting the public relations representative. Apprised sales representatives of account changes. Answered customer inquiries via telephone and e-mail. Placed orders and tracked shipments.

Technical Services Specialist

• Jan 2000 - Feb 2008

Ordering & Electronic Management Specialist (September 2006 to February 2008) Point person to assess and trouble-shoot on-line acess problems of electronic journals and databases. Registered electronic Journals /databases with content providers for university-wide access. Obtained publisher license information for preliminary on-line acquisition review. Updated and edited information in the library's electronic Journals database. Ordered electronic media… Show more Ordering & Electronic Management Specialist (September 2006 to February 2008) Point person to assess and trouble-shoot on-line acess problems of electronic journals and databases. Registered electronic Journals /databases with content providers for university-wide access. Obtained publisher license information for preliminary on-line acquisition review. Updated and edited information in the library's electronic Journals database. Ordered electronic media, DVD's and CD-ROM's for staff and collection Non-Print Receiving & Resource Specialist (December 2003 to September 2006) Alerted collection managers and staff through library intranet of online access difficulties. Searched electronic subscription database to monitor and troubleshoot access problems. Received and processed electronic materials in the library's automatic system. Catalogged and classified electronic materials to make searchable in library's online catalog. Serials Receipts Assistant (January 2000 to December 2003) Acted as key liaison between library and subscription agencies Supervised internal library mail operations. Processed invoices for payment in library’s automatic information system. Researched and problem-solved subscription inconsistencies. Prepared and distributed incoming print materials to their respective locations. Show less Ordering & Electronic Management Specialist (September 2006 to February 2008) Point person to assess and trouble-shoot on-line acess problems of electronic journals and databases. Registered electronic Journals /databases with content providers for university-wide access. Obtained publisher license information for preliminary on-line acquisition review. Updated and edited information in the library's electronic Journals database. Ordered electronic media… Show more Ordering & Electronic Management Specialist (September 2006 to February 2008) Point person to assess and trouble-shoot on-line acess problems of electronic journals and databases. Registered electronic Journals /databases with content providers for university-wide access. Obtained publisher license information for preliminary on-line acquisition review. Updated and edited information in the library's electronic Journals database. Ordered electronic media, DVD's and CD-ROM's for staff and collection Non-Print Receiving & Resource Specialist (December 2003 to September 2006) Alerted collection managers and staff through library intranet of online access difficulties. Searched electronic subscription database to monitor and troubleshoot access problems. Received and processed electronic materials in the library's automatic system. Catalogged and classified electronic materials to make searchable in library's online catalog. Serials Receipts Assistant (January 2000 to December 2003) Acted as key liaison between library and subscription agencies Supervised internal library mail operations. Processed invoices for payment in library’s automatic information system. Researched and problem-solved subscription inconsistencies. Prepared and distributed incoming print materials to their respective locations. Show less