Human Resources Manager

• Jul 2018 - Present

Human Resources Coordinator

• Jan 2016 - Jul 2018

Executive Assistant to the City Manager

• Sep 2012 - Jan 2016

Executive Assistant

• Oct 2011 - Sep 2012

Clerical Assistant/Account Clerk II

• May 2003 - Oct 2011

Customer Service Representative

• Jan 2001 - May 2003

- Provided answers and assistance to customer inquires regarding credit card accounts in a call-center environment. - Enhanced customer relationships by offering products to benefit customers’ needs. - Implemented contests to increase team statistics. - Promoted to mentor; assisted teammates in increasing performance by sharing best demonstrated practices and side-by-side listening sessions. - Peer Interview Certified to assist in recruitment at open houses. - Provided answers and assistance to customer inquires regarding credit card accounts in a call-center environment. - Enhanced customer relationships by offering products to benefit customers’ needs. - Implemented contests to increase team statistics. - Promoted to mentor; assisted teammates in increasing performance by sharing best demonstrated practices and side-by-side listening sessions. - Peer Interview Certified to assist in recruitment at open houses.

Night Auditor

• Oct 1998 - 2001

- Aged and coded invoices into database. - Maintained computerized accounts payable and receivable. - Assisted in preparation of monthly member statements. - Calculated employee shares and processed payroll. - Awarded “Late Night with Shoreby: for her sleepless nights working hard to get the job done.” - Aged and coded invoices into database. - Maintained computerized accounts payable and receivable. - Assisted in preparation of monthly member statements. - Calculated employee shares and processed payroll. - Awarded “Late Night with Shoreby: for her sleepless nights working hard to get the job done.”