Suzanne George
Reception Administration at Forte School of Music- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
Topline Score
Bio
Credentials
-
Responsible Service of Alcohol
-Jun, 2011- Nov, 2024 -
HSR Initial OH&S Training Course
-Apr, 2009- Nov, 2024 -
Certificate III Business Administration
-Mar, 2009- Nov, 2024 -
Working With Children Check
-Jan, 2010- Nov, 2024
Experience
-
Forte School of Music
-
Australia
-
Musicians
-
1 - 100 Employee
-
Reception Administration
-
Apr 2021 - Present
Melbourne's biggest music school with over 750 students this casual position includes the following duties • Greeting new and existing clients on a busy reception • Administration duties • Taking payments for lessons, exams and merchandise • Answering potential and existing client calls plus replying to emails • Providing support to teachers working and advising them of student lesson changes • Ensure the school is sparkling and well presented Melbourne's biggest music school with over 750 students this casual position includes the following duties • Greeting new and existing clients on a busy reception • Administration duties • Taking payments for lessons, exams and merchandise • Answering potential and existing client calls plus replying to emails • Providing support to teachers working and advising them of student lesson changes • Ensure the school is sparkling and well presented
-
-
-
Beau Monde International Hotel
-
Doncaster East
-
Conference & Event Sales Executive
-
Sep 2017 - May 2020
Beau Monde International is a 4.5 star hotel with 4 function rooms, restaurant and 35 accommodation suites. My role involves • Identifying and acting on new business leads • Convert all new business to maximise profit margins • Ensuring sales targets are achieved • Booking and managing weddings, conferences, corporate training sessions, high tea, birthday celebrations, sporting club’s presentation evenings & charitable events for up to 300 people. Ensuring a successful event for the client and profit for the business • Organising and undertaking event site inspections • Managing hotel sales and marketing including negotiating deals, promotions, monthly EDM, website development and brochure design • Quoting, new contracts & finalising deals • Responsible for daily communication with clients, suppliers and staff • Co-ordinating front office desk operations during the morning shift, assisting with reservations for accommodation via phone, email and internet. Managing third party websites. • Word, Excel, Outlook and industry programs – RMS9+ and RoomMaster Show less
-
-
-
The Waverley International Hotel
-
Australia
-
Hospitality
-
1 - 100 Employee
-
Function & Events Sales Co-ordinator / Hotel Guest Services
-
Apr 2014 - Sep 2017
Conference, functions and group bookings sales, hotel front desk management and administration along with • Outstanding customer service and complaint management • Maximising hotel revenue • Superb communication skills - both written and verbal • Develop and present staff training and procedure implementation • Excellent problem solving and use of initiative • Building a strong rapport with guests • Time management and teamwork with attention to detail • Ability to work autonomously under pressure with highly developed organisational multi-tasking skills Show less
-
-
-
Beau Monde Internaational Hotel
-
East Doncaster, Melbourne
-
Front Office / Receptionist
-
Mar 2013 - Sep 2014
Outstanding customer service and guest focused front desk management and administration support to Hotel Director and Sales & Events Managers along with • Increasing reservations, promoting and up selling of hotel services plus potential sales leads • Building strong relationships with guests • Excellent telephone and written communication skills • Time management along with being a team player with strong multi-tasking skills • Eye for detail • Ability to work autonomously under pressure with a can-do attitude • Cash balancing and reconciliation Show less
-
-
-
Beau Monde International
-
East Doncaster, Melbourne
-
Functions Co-ordinator
-
Jun 2011 - Mar 2013
Corporate & social function co-ordinating on a daily basis including • Liaising with corporate clients & chefs to ensure function runs smoothly • Staff team briefings at beginning of functions • Supervising & training of front of house staff • Bar duties & room function setting • Customer service in both food and beverage • Barista and breakfast restaurant waiting • Eye for detail, ability to work autonomously and adapt to changing environments Corporate & social function co-ordinating on a daily basis including • Liaising with corporate clients & chefs to ensure function runs smoothly • Staff team briefings at beginning of functions • Supervising & training of front of house staff • Bar duties & room function setting • Customer service in both food and beverage • Barista and breakfast restaurant waiting • Eye for detail, ability to work autonomously and adapt to changing environments
-
-
-
Elizabethan Inn
-
United States
-
Hospitality
-
1 - 100 Employee
-
Wedding Co-ordinator
-
Feb 2008 - Jun 2011
Responsible for all aspects of wedding coordination to create a memorable event for the guest including • Co-ordinate and service the bridal party, guests, photographers and marriage celebration during the chapel service • Co-ordinate wedding reception with management, head chef, function staff, external service personnel, bridal party and up to 250 guests • Staff team briefings at beginning of functions • Ensure the wedding reception was set to client’s requirements and amend with last minute changes • Site inspections with potential clients • Function setting, stock ordering and cash management Show less
-
-
-
Air Conditioning Engineering Services
-
Port Melbourne
-
Office Administrator / OH&S Co-ordinator
-
Feb 2008 - Jun 2010
OH&S and Office administration including reception relief such as • Co-ordinating OH&S policies and procedures within company’s service and installation departments for approximately 45 staff • Compiling and presenting monthly reports to management • Implementing and participating in audits, on-site meetings, inspections plus compile pre-tender documentation and manage return to work procedures • Accounts payable, credit control, daily banking with Quickbooks • Implementing and maintaining company databases for clients and staff • Letter and minute writing • Utilising great time management skills, attention to detail with a fantastic work ethic in an enthusiastic team environment Show less
-
-
Education
-
1980 - 1984
Hunters Hill High School
Community
