Experience

Get Ahead

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Regional Director

  • May 2019 - Present

  Have you hit your capacity, or simply lack the capability, however recognise that you require certain skills to develop and grow your business, but don't want the cost or commitment of employing someone? Then we can support those needs to allow you to take your business to the next level. Successful people don’t spend time on things that don’t make an impact; they look for leverage so they can do the much harder work of execution. We are a team of award-winning virtual assistants offering you a flexible approach to supporting your business so that you can focus on growing your business. Whatever it is you need some support from arranging meetings and managing your diary or perhaps simply answering telephone calls, right the way through to managing your social media and providing interesting content for your website to improve that all important SEO, we can help. The team are all experts in their fields so you can trust them to do a great job for you without worrying about training, providing office space, paying for holidays or sick days. You will only ever pay for what we have delivered down to the minute! Our extensive and range of services are listed below, and these can be arranged on a weekly or one-off project basis: - Social Media Management - Blogging and Copywriting - Marketing Strategy and Implementation - Email Marketing - PR - Graphic Design - Video Production - Website Design and Management - Virtual Assistant - Telephone Answering - Business Development - Bookkeeping - Business Research - Event Management If you’d like to learn more about how we could help, please get in contact with us on 0118 380 5130 or on email me at suzanne@getaheadva.com. Show less



IDOS VIRTUAL SERVICES LIMITED

• United Kingdom
• Human Resources Services

• Director

  • Mar 2013 - Apr 2019

  With a background in HR gained working in large multi-national organisations, I have a clear understanding of the needs of my clients. With over 10 years' experience working in HR Services more recently specialising in performance management. I am highly resourceful, proactive and detail oriented having worked on many complex global projects. Before starting IDOS Virtual Services I spent a decade working for Microsoft Limited and Vodafone Group Services. IDOS Virtual Services clients (past and present) include: Space2be, Change Gear, Ward Thomas Group, Merxin Limited, HR Retail Circle. Show less



Change-Gear Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Digital Manager

  • 2014 - 2014

• Client Services Manager

  • 2014 - 2014

• Client Service

  • 2014 - 2014



Vodafone UK

• HR Performance & Insights Manager

  • Jan 2009 - Mar 2013

  Accountable for the project management and delivery of the annual performance cycle and deployment of the employee engagement survey with responsibilities of all associated Insight for an employee base of 8000. Key Achievements • Designed, implemented and communicated a new Global Performance, Calibration & Talent system for deployment in 21 countries • Managed complex annual performance cycle execution from goal cascade to annual review, integrating with Talent and Reward teams • Analysed and reviewed UK wide performance metrics for the UK Board • Redesigned approaches to performance management, highlighting new areas of focus and gaining executive business sponsorship to support proposals • Developed and executed a targeted communication plan driving a strong performance culture • Project managed a robust employee engagement survey of 8000 employees • Built strong relationship with external survey supplier leading to operational and budgetary savings • Analysed people survey results to drive insight strategy both functionally and company-wide Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• AskHR Helpdesk Manager

  • Jun 2006 - Dec 2008

  Managed a team of 8 HR Advisors supporting over 10,000 UK based staff in all aspects of HR. Key Achievements • Redesigned operational delivery model, reducing costs and increasing customer value and service levels • Delivered an increase in achievement of team service levels from 30% to 89% • Increased use of manager self-service through re-design of intranet and review of HR Advisor role objectives • Management, development and coaching of 8 HR Advisors ensuring strong pipeline of talent • Defined, prioritised and eliminated areas of ambiguity within the HR function through workshops and co-ordinated of team activities • Increased Customer Delight Index (CDi) using i-surveys, cold-calling customers and manager education, reviewing outputs monthly • Supported managers on all Absent without Leave (AWOL) Employee Relations cases during a period of increased caseload in ER team. Show less



Microsoft UK

• Senior HR Advisor

  • Sep 2003 - Jun 2006

  Reporting to the HR Manager providing responsible for day-to-day operational management of HR Assistants. Principal contact for all HR queries for an employee base of 600 employees and managers in a fast moving environment.Key Achievements• Supported line manager community in relation to all HR matters including redundancies, pre-employment offer support and new employee induction & exit interviews• Created and implemented new payroll process to meet Sarbanes Oxley audit requirements for processing the monthly payroll input run with external provider• General HR Consultant support duties including: day-to-day reactive employee queries; new hires including making offers, pre-employment support and induction; leavers including redundancies; exit interviews; payroll administration; maternity briefings; flexible working; references; work permit applications• Provided HR reporting analysis to drive diversity and recruitment activity• Prepared monthly HR dashboard statistics for HR leadership team• Attended and provided advice on disciplinary and grievance hearings up to and including dismissals• Supported the talent process: succession planning; change management; developing new policies Show less

• Graduate & Student Recruitment Assistant

  • Oct 2002 - Sep 2003

  Support to Graduate Recruitment Manager. Main contact for all student and graduate queries as well as mentor to 60 student interns.Key Achievements• Successful recruitment of 50 students and 25 graduates annually• Planned and delivered assessment centres• Administration of all recruitment and payroll activities• Liaised with external recruitment providers• Organised week 1 student induction course• Facilitated focus groups to improve student and graduate experiences year on year Show less