Experience

Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Representative - Remote

  • Mar 2021 - Present

  -Provide support to Covid-19 vaccination provider sites. Answer inbound calls from Providers and answer questions relating to vaccine delivery, cold chain management, wastage, etc. -Assist vaccine providers on accessing and using the New Jersey Immunization Information System(NJIIS) -Answer inbound calls from state consumers on the Covid-19 virus and vaccine, register and schedule consumers for appointments for the Covid-19 vaccine in the NJ Vaccine Scheduling System (NJVSS), and assist… Show more -Provide support to Covid-19 vaccination provider sites. Answer inbound calls from Providers and answer questions relating to vaccine delivery, cold chain management, wastage, etc. -Assist vaccine providers on accessing and using the New Jersey Immunization Information System(NJIIS) -Answer inbound calls from state consumers on the Covid-19 virus and vaccine, register and schedule consumers for appointments for the Covid-19 vaccine in the NJ Vaccine Scheduling System (NJVSS), and assist in finding locations for Covid-19 testing -Refer consumers to additional Covid-19 vaccine resources and other help lines through a warm hand off -Assist the consumer in downloading the Docket App, creating an account, searching for their vaccination record, and walk the consumer through troubleshooting the app. Assist the consumer with submitting a support ticket to the NJ DOH when necessary -Reviewed recorded calls as part of the Quality Assurance Team to ensure the agents disposition the call correctly, adhered to the script, and did not abandon the call -Contact residents that have duplicate records in the NJIIS database to verify and correct their personal information so their records can be merged together -Completed multiple projects for the NJ Department of Health: ➢ Contacted senior resident facilities and senior centers to inquire if the facility was interested in partnering with the NJ Department of Health to host a Covid-19 vaccine event ➢ Reached out to community Meals on Wheels programs throughout NJ to provide a flyer with Covid-19 information to the residents ➢ Contacted NJ schools and provided information about a free HEPA purifier program being offered by the state ➢ Assisted with a provider cleanup project. Took call backs from Providers, verified their information and participation with Covid-19 vaccine dispensing ➢ Contacted Convents in NJ to see if they needed assistance scheduling a home-bound visit to receive the Covid-19 vaccine Show less



Tots to Teens & In-BEE-Tween Dental (formerly Children’s Dental Care of Holmdel)

• Registered Dental Assistant / Administrative Office Support

  • Oct 1997 - Jun 2020

  Holmdel, NJ • Provided comprehensive four handed dental assistance for one orthodontist and three pediatric dentists in a high volume pediatric dentistry and orthodontic office • Collaborated with front office staff, doctors, and patients to ensure an organized flow of daily activity • Trained and supervised new dental assistants; provided hands-on guidance to foster knowledge retention • Recorded patient exam notes and completed dental charting in the patients digital chart • Scheduled and… Show more • Provided comprehensive four handed dental assistance for one orthodontist and three pediatric dentists in a high volume pediatric dentistry and orthodontic office • Collaborated with front office staff, doctors, and patients to ensure an organized flow of daily activity • Trained and supervised new dental assistants; provided hands-on guidance to foster knowledge retention • Recorded patient exam notes and completed dental charting in the patients digital chart • Scheduled and confirmed appointments, filed patient charts, and responded to phone and email inquiries • Consulted with patients and parents to explain dental and orthodontic procedures • Supported Orthodontist in the preparation of instruments, the insertion and removal of wires, elastics, and spacers, and the fitting of orthodontic bands and appliances • Performed dental imaging, cephalometric (ceph) and panoramic (pano) x-rays and took dental and facial photographs • Partnered with doctors, assistants, and administrative staff to manage charts, answered patient questions, scheduled follow-up appointments, and provided education on effective dental care • Developed and maintained relationships with sales reps, suppliers and vendors to obtain product information, secure competitive pricing, and place inventory orders. • Took dental impressions, poured and shaped dental molds, and fabricated retainers and mouth guards • Applied sealants and administered fluoride treatments to patients Show less



St. Ann Roman Catholic Church

• Interim Administrative Support

  • 2017 - 2018

  Keansburg, NJ • Communicated with parishioners to schedule baptisms and funerals • Answered incoming phone lines, transferred calls, took accurate messages, and provided administrative support • Assisted full-time staff with document recording, correspondence creation, and the sale of mass cards