Suzanne Smylie
Austria Operations and Contracts Manager at Skibound Holidays- Claim this Profile
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Bio
Steven Thorne-Farrar
I had the pleasure of working as Suzanne’s line manager for several years in the Ski and Lakes & Mountains holiday industry. Suzanne looked after the whole operation in Austria and was a huge asset to the senior management team. Suzanne has a natural ability to train, lead and motivate her team from the front to deliver exceptional service and standards, as well as incredible sales results leading to further guest satisfaction. Suzanne has always been very able in her role and a huge asset to the business. Adaptable, honest and loyal are 3 words I would use to describe Suzanne. I would have no concerns to recommend Suzanne and would have her as part of my senior management team any time given the opportunity.
Steven Thorne-Farrar
I had the pleasure of working as Suzanne’s line manager for several years in the Ski and Lakes & Mountains holiday industry. Suzanne looked after the whole operation in Austria and was a huge asset to the senior management team. Suzanne has a natural ability to train, lead and motivate her team from the front to deliver exceptional service and standards, as well as incredible sales results leading to further guest satisfaction. Suzanne has always been very able in her role and a huge asset to the business. Adaptable, honest and loyal are 3 words I would use to describe Suzanne. I would have no concerns to recommend Suzanne and would have her as part of my senior management team any time given the opportunity.
Steven Thorne-Farrar
I had the pleasure of working as Suzanne’s line manager for several years in the Ski and Lakes & Mountains holiday industry. Suzanne looked after the whole operation in Austria and was a huge asset to the senior management team. Suzanne has a natural ability to train, lead and motivate her team from the front to deliver exceptional service and standards, as well as incredible sales results leading to further guest satisfaction. Suzanne has always been very able in her role and a huge asset to the business. Adaptable, honest and loyal are 3 words I would use to describe Suzanne. I would have no concerns to recommend Suzanne and would have her as part of my senior management team any time given the opportunity.
Steven Thorne-Farrar
I had the pleasure of working as Suzanne’s line manager for several years in the Ski and Lakes & Mountains holiday industry. Suzanne looked after the whole operation in Austria and was a huge asset to the senior management team. Suzanne has a natural ability to train, lead and motivate her team from the front to deliver exceptional service and standards, as well as incredible sales results leading to further guest satisfaction. Suzanne has always been very able in her role and a huge asset to the business. Adaptable, honest and loyal are 3 words I would use to describe Suzanne. I would have no concerns to recommend Suzanne and would have her as part of my senior management team any time given the opportunity.
Experience
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Skibound Holidays
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Austria Operations and Contracts Manager
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Oct 2022 - Present
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AGA Apartments Austria
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Austria
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Property Manager
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Nov 2021 - Present
Managing multiple properties within the Salzburg region of Austria and giving home owners/agents the confidence that their property, guests and income margins will be taken care of with the highest of care and attention to detail. Managing multiple properties within the Salzburg region of Austria and giving home owners/agents the confidence that their property, guests and income margins will be taken care of with the highest of care and attention to detail.
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Neilson Active Holidays
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United Kingdom
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Travel Arrangements
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200 - 300 Employee
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Austria Operations and Contracts Manager
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Oct 2007 - Mar 2020
Overall responsibility and management of all in-resort service, sales, finance, commercial, contracting/purchasing, and health and safety delivery of the ski programme in Austria. Managing operations, hospitality and finance teams to deliver exceptional levels of customer service. - Negotiating, contracting and developing new hotels and resorts within the programme, adding to the country portfolio. - Supporting the UK trading, commercial and product teams through effective planning, strategies and information flow. - Building and nurturing supplier relationships to optimise customer experiences and company revenue. Reviewing results and service level agreements to ensure optimal levels of service delivery from hoteliers, agents, ski, transport and excursion providers. - Developing successful team performances through strong leadership, support and encouragement whilst maximising year on year performances. Successfully sourcing and recruiting new talent each season. - Creating strategic plans to achieve overall business objectives through analysis of data and implementing action plans. - Managing complex incidents through effective planning, problem solving and risk assessment. Show less
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MY Travel
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Armenia
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Travel Arrangements
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1 - 100 Employee
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Operations Manager
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Apr 2003 - Sep 2007
Managed the overall operational performance of overseas resort destinations within Spain, Greece and Italy for both the summer sun and winter Ski programmes. Led and motivated both small and large teams to succeed in achieving customer service and financial performances and supported UK teams in product developments. Built constructive and effective relationships with suppliers and colleagues, adapting approaches to achieve great results. - Driving forward all in-resort service delivery and development. - Analysing customer service scores, complaint ratios and implementing remedial action plans with suppliers and staff. - Budget planning and review, target setting, managing cost control processes, in-resort pricing planning and review. - Leading suppliers and agencies to provide the highest level of service and offer competitive rates. - Managing commercial teams to achieve utilisation of guaranteed beds and deliver required number of late beds, target rates and product mix. - Building sales training and strategies, event organisation and coordination. - Introducing and training staff on the diverse elements of their job role, monitoring and supporting their performances. - Handling the company legal, health and safety and risk management processes. Show less
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Resort Supervisor
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May 1999 - Mar 2003
Supervising teams and various brands within the overseas destinations of Greece, Spain, Italy and Austria, whilst providing support and structure to the overall gateway performance. Ensuring the highest standards were achieved in all aspects of the customer experience, whilst managing the income and service results with a dynamic hands on approach. - Operational Management - Financial Management - Customer Service Management and Development - Sales and Negotiation - People Management - Supplier Management and Engagement - Crisis, Incident and Risk Management Show less
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Education
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1982 - 1988
Girvan Academy
8 O Grade Levels and 3 Higher Levels
Community
