Experience

EDM Group

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Digital Mailroom Team Leader

  • Nov 2009 - Present

  - Responsible for the planning, execution and completion of jobs for different customers to the highest quality to ensure all strict level agreements with the customer are met - Motivating and looking after a team of up to fifty people- Correcting mistakes and informing the staff members responsible- Indexing complex highly confidential documents and dealing with potentially harmful items- Corresponding with the public via letters- Interacting with customers to deal with customer queries - Interacting with current or new clients to achieve new business - Communicating with all areas of the company at all levels both verbally and electronically- Responsible for problem solving within the section to achieve challenging deadlines- Assisting in the creation and implementation of practices and procedures for a new section- Required to use custom-built computer systems (Sharepoint, Metastorm, Bureau Manager, Brainware)- Responsible for the training of new and current employees in all different areas within the section - Oversee every area of the Mailroom process from taking delivery of the mail to the uploading of the images- Conducting daily team performance meetings- HR duties – Such as keeping employees absences and annual leave records up to date - Administrative skills: - Keeping relevant spread sheets up to date, sending out daily stats to management, taking notes during conference calls and meetings etc.- Assessing all employees performance and keeping training records and other relevant documents up to date