Experience

Queensland Revenue Office

• Government Administration
• 100 - 200 Employee

• Testing Officer Level 2

  • Oct 2022 - Present

• Senior Training Officer

  • Aug 2016 - Mar 2023

  Responsible for identifying staff training and development needs and for planning, organising and overseeing appropriate training.

• Service Officer Level 1

  • Jul 2014 - Aug 2016

  Responding to customer enquiries by applying sound judgement, analysis and decision making to negotiate and implement payment or payment arrangements to finalise debts.

• Customer Response Officer

  • Aug 2011 - Jul 2014

  When I started working at OSR, I began as a member of the customer support team. My work included data entry, assisting clients with their enquiries, taking payments and establishing payment arrangements. Client contact was both written and phone based. After 2 years in the customer support team, I moved into the Assessment team. My work included assessing and investigating client dispute applications.



Keperra Post Office

• Assistant Manager

  • Dec 2001 - Jul 2011

  I started working at the Keperra Post Office in 2001 as a Postal Assistant and became the Assistant Manager in 2008. This work included providing customer service, managing and training staff, passport interviews, and buying and displaying merchandise. This work also included the administration of the business (paying wages, cashier balancing and paying bills). I started working at the Keperra Post Office in 2001 as a Postal Assistant and became the Assistant Manager in 2008. This work included providing customer service, managing and training staff, passport interviews, and buying and displaying merchandise. This work also included the administration of the business (paying wages, cashier balancing and paying bills).



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• Co-Writer

  • Dec 2007 - Dec 2007

  In December 2007, my thesis "Personality and Self-Esteem as Predictors of Young People’s Technology Use" was accepted for publication in the journal "Cyber Psychology and Behaviour". Queensland University of Technology offered the opportunity to publish my thesis and employed my services for a month. This work included editing and condensing thesis to meet the journal’s requirements. In December 2007, my thesis "Personality and Self-Esteem as Predictors of Young People’s Technology Use" was accepted for publication in the journal "Cyber Psychology and Behaviour". Queensland University of Technology offered the opportunity to publish my thesis and employed my services for a month. This work included editing and condensing thesis to meet the journal’s requirements.