Experience

Delv

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success and Sales Manager

  • Oct 2022 - Present

  Working side-by-side with my clients in creating a complete end-to-end Journey to review and restructure their telecommunications topology and outcomes to match their requirements and future business goals. Working side-by-side with my clients in creating a complete end-to-end Journey to review and restructure their telecommunications topology and outcomes to match their requirements and future business goals.



imei pty ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Account Manager

  • Jul 2021 - Oct 2022

  I am honored to announce that I have begun my next professional journey at IMEI Pty Ltd as an Account Manager. I am grateful to be able to share my past knowledge with Customer Experience and begin to learn more in the Telecommunications industry through this incredible experience. I am honored to announce that I have begun my next professional journey at IMEI Pty Ltd as an Account Manager. I am grateful to be able to share my past knowledge with Customer Experience and begin to learn more in the Telecommunications industry through this incredible experience.



Vertel

• Australia
• Telecommunications
• 1 - 100 Employee

• Customer Success Manager , Customer Experience, Account Manager

  • Jun 2018 - May 2021

  Being the Voice of the Customers within Vertel, I have been part of Creating and Integrating a structure of Customer Excellence Engagement. Touch Point Programs and Initiatives have been initiated to enhance our Customer Relationships and become their Trusted Communication Adviser. Implementation of baseline analyses reporting via Net Promoter Score Survey, Post Fault Survey & Service Activation Survey to show the progression of our programs. Customer Care Cases have been initiated to individually verify customer queries / complaints with the aim of not only rectifying the queries but also creating and implementing preventative measures where possible. SAAS PABX SIP FIXED INTERNET WIRELESS INTERNET CONNECTIVITY TO DATA CENTRES PUSH TO TALK 2 WAY RADIOS Show less



ASA Communications

• Sydney, New South Wales, Australia

• Managing Director

  • Mar 2010 - Jun 2018

  Managing my own communications consulting company, we were able to assist dealership's with sales and increase their revenue and cliental Managing my own communications consulting company, we were able to assist dealership's with sales and increase their revenue and cliental